Ryan Houchen
Littleton,CO
Summary
Results-driven sales professional with a proven track record of exceeding targets and driving revenue growth. Strong conflict management skills, adept at resolving issues and fostering positive client relationships. Well-traveled with a global perspective, enhancing cultural awareness and adaptability in diverse environments. Committed to continuous improvement and delivering exceptional service.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Danny Barerra State Farm
06.2025 - Current
- Assisted customers with inquiries, providing accurate information and support for policy-related issues.
- Resolved customer complaints efficiently, ensuring satisfaction and fostering positive relationships.
- Processed claims and updated customer accounts using internal systems to maintain accurate records.
- Collaborated with team members to streamline communication processes, enhancing overall service delivery.
Personal Real Estate Holdings
01.2014 - Current
- Maintain a small network of personal real estate holdings including finding tenants, arranging repairs/renovations, and maintaining financial responsibilities such as property taxes and HOA fees
Account Manager
Matt Lolley State Farm
01.2022 - 04.2025
- Service existing clients on various complex issues such as billing, claims, underwriting, and other general tasks as needed
- Grow business by identifying gaps and up-sell opportunities within current households and clients
- Source and locate new business from various sources including personal friends, references, phone, and in person
- Became an expert at all systems including CRM software, back-end DOS recording programs, and transaction communication via text, email, and phone
Customer Service Representative
Travelers Insurance Company
01.2021 - 01.2022
- Answered a high volume of incoming calls keeping to strict time and number-based metrics
- Assisted customers and agents with various tasks including billing, policy changes, tech support, and basic underwriting questions
Marketing and Fulfillment Manager
Mettle Rings
01.2019 - 01.2021
- Fulfilled all orders in a timely and accurate fashion
- Created marketing posts on various platforms such as Facebook, LinkedIn, and Twitter
- Handled customer inquiries such as exchanges, replacements and general product questions
Paraprofessional/Teacher
Lookout Mountain Academy (Teens Inc)
01.2017 - 01.2018
- Managed classroom of 5-12 high risk youth in a facility setting
- Taught all subjects including math, English, history, and various trade courses
- Maintained safety and security for both youth and staff by maintaining good classroom management
Casualty Claims Representative
American Family Insurance
01.2016 - 01.2017
- Handled incoming Auto and Home claims of varying complexity
- Answered notice of loss calls and took appropriate action based on call situation
- Negotiated liability with other carriers including payment amount
- Referred claims to appropriate departments such as bodily injury and subrogation
Education
Bachelor of Science - Criminology
Metropolitain State University
01.2015
Bachelor of Arts - History
Metropolitain State University
01.2015
Skills
- Conflict Management
- CRM Software
- Customer Retention
- Travel Planning
- Sales
- Phone Etiquette
- Insurance Billing
- Leadership
- Onboarding Facilitation
- Active listening
- Data entry
- Critical thinking
- Problem resolution
Websites
Certification
- Property & Casualty - Colorado
- Life & Heath - Colorado
- Long Term Care - Colorado
Travel Experience
- Traveled extensively across 25 countries in Europe, Asia, the Middle East, North and South America
- Completed domestic travel to 27 U.S. states, gaining firsthand insight into regional logistics and preferences
- Developed a deep understanding of global cultures, travel logistics, and cross-cultural communication
- Skilled in navigating complex travel planning and answering in-depth questions about global travel dynamics
- Passionate about creating meaningful, well-informed travel experiences for clients
Timeline
Customer Service Representative
Danny Barerra State Farm
06.2025 - Current
Account Manager
Matt Lolley State Farm
01.2022 - 04.2025
Customer Service Representative
Travelers Insurance Company
01.2021 - 01.2022
Marketing and Fulfillment Manager
Mettle Rings
01.2019 - 01.2021
Paraprofessional/Teacher
Lookout Mountain Academy (Teens Inc)
01.2017 - 01.2018
Casualty Claims Representative
American Family Insurance
01.2016 - 01.2017
Personal Real Estate Holdings
01.2014 - Current
Bachelor of Arts - History
Metropolitain State University
Bachelor of Science - Criminology
Metropolitain State University