Ryan Jardine
Brewster
Summary
Professional automotive parts specialist prepared for role with history of optimizing inventory and ensuring seamless parts distribution. Skilled in identifying and sourcing automotive parts, contributing to high customer satisfaction and operational efficiency. Known for strong team collaboration and adaptability to changing demands, providing reliable support in dynamic environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Parts Advisor
Bmw Of Manhattan
06.2018 - Current
- Collaborated with service teams to identify parts requirements for ongoing repairs.
- Led initiatives to enhance customer satisfaction through timely order fulfillment and support.
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of parts and services offered.
- Developed comprehensive understanding of proprietary software systems (CDK) used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
- Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
- Maintained a clean and organized workspace, promoting an efficient work environment conducive to productivity and accuracy.
- Increased sales revenue through upselling, cross-selling, and recommending suitable alternatives when required items were unavailable or discontinued.
- Collaborated effectively with colleagues in both the parts department and service department of the business, fostering a supportive team atmosphere focused on achieving common goals for the customer.
- Contributed to overall company growth and profitability by consistently providing outstanding customer service and maintaining a high level of proficiency in all aspects of the Parts Advisor role.
Parts Manager Motorcycle
Bmw Of Manhattan
06.2013 - 06.2018
- Managed inventory levels and ordered parts to ensure timely availability for service operations.
- Supervised team members in daily parts department activities to enhance workflow efficiency.
- Implemented best practices for parts storage and organization, improving accessibility and reducing retrieval time.
- Coordinated with service department to align parts supply with repair schedules, minimizing downtime for customers.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Analyzed sales trends and forecasted demand to optimize inventory turnover and reduce excess stock.
Shipping and Receiving Coordinator
Bmw Of Manhattan
06.2009 - 06.2013
- Coordinated inbound and outbound shipments of parts to ensure timely delivery and accurate inventory management, to both Service Department and retail and wholesale customers.
- Managed documentation for shipping and receiving processes, enhancing compliance with regulatory standards.
- Oversaw parts inventory control, conducting regular audits to maintain accuracy and prevent discrepancies.
- Trained staff on best practices for material handling and safety protocols, improving operational efficiency. Such as sheet metal, batteries, etc.
- Monitored supply levels for packaging materials and coordinated replenishment orders as needed, avoiding delays in the shipping process.
- Conducted regular parts inventory audits to verify stock levels and identify discrepancies, ensuring accurate recordkeeping of parts and the desired locations.
- Maximized space utilization within the parts department through strategic storage planning and organization techniques, reducing clutter and improving workflow efficiency.
- Trained new employees on company protocols and best practices, contributing to overall team efficiency.
Parts Delivery Driver
Bmw Of Manhattan
06.2008 - 06.2009
- Delivered parts efficiently, ensuring timely arrival to maintain customer satisfaction.
- Conducted vehicle inspections to ensure safe transportation of parts and equipment.
- Trained new drivers on delivery routes, safety protocols, and company policies.
- Developed strong relationships with customers by providing professional and courteous service during deliveries.
- Demonstrated excellent time-management skills by consistently meeting or exceeding delivery deadlines.
- Maintained a clean driving record while adhering to all federal, state, and local transportation regulations.
- Improved route efficiency by meticulously planning daily delivery schedules.
- Maintained clean and organized delivery vehicle to uphold company's professional image.
- Loaded and unloaded various parts orders with correct order and balancing to bodyshops.
- Loaded truck and properly secured items to prevent damage for deliveries.
Parts Runner
Bmw Of Manhattan
06.2006 - 06.2008
- Coordinated delivery of parts to support operational efficiency across multiple departments.
- Maintained inventory accuracy through regular stock checks and system updates.
- Assisted technicians with sourcing and retrieving necessary components to minimize downtime.
- Streamlined parts retrieval processes, enhancing workflow and reducing wait times for service teams.
- Oversaw training of new team members on safe handling and transport of parts.
- Implemented organized storage solutions, improving accessibility and reducing search time for parts.
Education
High School Diploma -
Mount Saint Michael Academy
The Bronx, NYSkills
- Problem-solving skills
- Excellent communication
- Organizational skills
- Attention to detail
- Time management
- Expert parts knowledge
- Customer service
- Team collaboration
- Inventory management
- Proficient in CDK
Certification
Forklift Certification
Timeline
Parts Advisor
Bmw Of Manhattan
06.2018 - Current
Parts Manager Motorcycle
Bmw Of Manhattan
06.2013 - 06.2018
Shipping and Receiving Coordinator
Bmw Of Manhattan
06.2009 - 06.2013
Parts Delivery Driver
Bmw Of Manhattan
06.2008 - 06.2009
Parts Runner
Bmw Of Manhattan
06.2006 - 06.2008
High School Diploma -
Mount Saint Michael Academy