Ryan Johns
Virginia Beach,VA
Summary
Motivated Sales Associate with experience in customer service, retail grocery and outside gardening industry. Recognized for consistency in productivity and attendance while exhibiting a positive attitude in light of challenging situations. Exhibits exemplary work ethic and willingness to learn new processes and techniques which enhance business and team efforts.
Overview
9
9
years of professional experience
Work History
Outside Sales Associate
Lowe's
06.2022 - 12.2023
- Enhanced customer satisfaction by promptly addressing concerns and finding effective solutions to problems.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Collaborated with store management to create eye-catching displays that promoted seasonal items.
- Maintained a clean, safe work environment by adhering to safety guidelines and reporting any hazards immediately.
- Worked outdoors in weather conditions to care for plants and serve customers.
- Restocked shelves with new plants each day and rotated stock for optimal appearance.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained walkways and paths throughout gardens for safe navigation.
- Maintained plant health and attractiveness with proper sunlight, water, and nutrition.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Used in-store system to locate inventory and place special orders for customers.
- Worked, when needed, in the Lumber department.
- Worked, when needed, in Receiving, unloading the merchandise from the trucks.
Produce Sales Associate
Kroger
03.2020 - 08.2020
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Monitored refrigeration, freezer and cooling areas for proper functioning and reported issues to supervisor.
- Pleasantly greeted customers and provided prompt and courteous service at all times.
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
Sales Associate
7-11 Convenience Store
04.2019 - 11.2019
- Engaged with customers to effectively build rapport and lasting relationships.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Worked closely with Store Manager to solve problems and handle customer concerns.
- Maintain in-stock supply and merchandise products on the floor
- Engaged vendors and drivers with a positive attitude.
- Served multiple customers at once in a stressful enviroment
- Watched for , recognized and prevented security risks.
Marine Boat Detailer
Norfolk Marine Company
06.2015 - 08.2015
- Maintained and enhanced appearance of boats by applying cleaning, restorative and protective agents.
- Ensure high levels of customer satisfaction by delivering excellent service.
- Ensure the warehouse was clean by emptying trash, sweeping floors and washing countertops as necessary
Education
High School Diploma -
Kempsville High School
Virginia Beach, VA06.2017
Skills
- Teamwork
- Detail-oriented
- Adaptability
- Good listening skills
- Critical thinking
- Retail merchandising
- Good physical stamina
- Strong communication
- Customer service
Timeline
Outside Sales Associate
Lowe's
06.2022 - 12.2023
Produce Sales Associate
Kroger
03.2020 - 08.2020
Sales Associate
7-11 Convenience Store
04.2019 - 11.2019
Marine Boat Detailer
Norfolk Marine Company
06.2015 - 08.2015
High School Diploma -
Kempsville High School
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