Ryan Johnston
Lewisville,TX
Summary
Business-minded professional tackling any job task with consistency. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations to find a solution.
Overview
2
2
years of professional experience
Work History
Assistant Branch Rental Manager
Enterprise Rent-A-Car
03.2023 - Current
- Provided customer service support to clients, including answering inquiries, resolving issues and providing information on rental policies.
- Operating a sales culture designed to provide excellent customer service while generating revenue
- Conducted regular audits of fleet vehicles to maintain quality control standards.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided on-the-job training to new employees in accordance with company standards.
Management Trainee
Enterprise Rent-A-Car
06.2022 - 02.2023
- Completed a nine-month training program tailored to learning business operations, fleet management, customer service and operating profit.
- Trained and developed at multiple locations and demographics including a 400+ car operation in Lewisville in addition to a 6,000+ car airport
Graduate Assistant
Arkansas Tech University
08.2021 - 05.2022
- Assisted coach in organizing practices home and away.
- Notified head coach of problems with discipline, performance, and other decision-making areas.
- Developed training and exercise programs to meet individual requirements and team play strategies.
- Checked equipment and monitored common areas to maintain proper upkeep, as well as field maintenance.
- Assisted in setting up hotel dates, rental cars, etc.
Education
Master of Science - Business Administration
Arkansas Tech University
Russellville, AR12.2023
Bachelor of Science - Business Management
University of Central Arkansas
Conway, AR05.2021
Associate of Science - Undeclared
Navarro Junior College
Corsicana, TX05.2019
Skills
- Customer Service Management
- Contract Management
- Sales tracking
- Employee Development
Accomplishments
- Former student athlete at Central Arkansas while completing undergraduate degree
- Completed undergraduate degree with a 3.41 GPA
- Dean's list honoree Navarro College Fall of 2017
Timeline
Assistant Branch Rental Manager
Enterprise Rent-A-Car
03.2023 - Current
Management Trainee
Enterprise Rent-A-Car
06.2022 - 02.2023
Graduate Assistant
Arkansas Tech University
08.2021 - 05.2022
Master of Science - Business Administration
Arkansas Tech University
Bachelor of Science - Business Management
University of Central Arkansas
Associate of Science - Undeclared
Navarro Junior College
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