Ryan Jones
Management/Sales
Elkhorn
Summary
Customer-oriented General Manager with 20 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
25
25
years of professional experience
Work History
Sales Consultant
Diers Ford\Lincoln
01.2022 - Current
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Provided sales and customer service assistance to walk-in traffic
- Negotiated purchase prices and explained sales, warranty and optional products.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
General Manager
Panda Express Restaurant Group
01.2018 - Current
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Orchestrated positive customer experiences by overseeing every area of daily operations.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Set clear expectations and created positive working environment for employees.
- Ran multiple locations with a minimum of 10% SSS growth all the way to a 40%SSS growth
Multi Unit Manager
SSP America
03.2015 - 12.2017
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Managed 60-person team of cooks and back of house staff for three restaurants in Sky Harbor Airport
General Manager
Red Robin
06.2010 - 03.2017
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Mentored and motivated team members to achieve challenging business goals.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Managed team schedule with eye for coverage needs and individual strengths.
Regional Kitchen Manager
Romano's Macaroni Grill
05.2001 - 04.2010
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Checked and tested foods to verify quality and temperature.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Education
Culinary
Southeast Community College
Lincoln, NE04-2001
High School Diploma -
Lincoln Southeast High School
Lincoln, NE05-2000
Skills
- Budgeting
- Food service background
- Conflict resolution techniques
- Staff Management
- Performance improvement
- Project Management
- Contract Negotiation and Closing Tactics
- Industry Trends
Timeline
Sales Consultant
Diers Ford\Lincoln
01.2022 - Current
General Manager
Panda Express Restaurant Group
01.2018 - Current
Multi Unit Manager
SSP America
03.2015 - 12.2017
General Manager
Red Robin
06.2010 - 03.2017
Regional Kitchen Manager
Romano's Macaroni Grill
05.2001 - 04.2010
Culinary
Southeast Community College
High School Diploma -
Lincoln Southeast High School
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