Ryan Joyce
Arhaus Furniture
Arlington,VA
11
years of professional experience
Summary
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Work History
Design Consultant
4 Years- Led design consultations, providing expertise on furniture layout and aesthetics.
- Collaborated with clients to understand needs and deliver tailored design recommendations.
- Evaluated clients'' existing spaces to identify opportunities for improvement or enhancement based on their goals and objectives.
- Established strong relationships with clients by maintaining open lines of communication throughout the entire design process.
- Developed and maintained strong client relationships through regular follow-ups.
- Increased referral rates through exceptional customer service and communication skills.
- Streamlined the sales process by efficiently managing a pipeline of prospective clients from initial contact to project completion.
Sales Specialist
3 Months- Boosted sales by going beyond basics with every customer to offer product, style and purchasing advice.
- Retained sales on out-of-stock items by leveraging product and manufacturer knowledge to develop alternative solutions.
- Retained sales for out-of-stock and unavailable items by leveraging extensive product and manufacturer knowledge to develop alternative solutions.
- Facilitated customer conversations by asking open-ended questions to better understand their style and requirements. to understand customer needs and style.
- Upsold protection plans, warranties, and coordinating products to enhance customer purchases.
Sales Associate/Store Manager
1 Year 10 Months- Ranked as a Platinum member for the company overall metrics.
- Concentrated efforts on promoting and selling supplemental products to meet customer membership needs.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Improved store status by implementing process improvements and identifying performance gaps for corrective action.
- Enhanced store performance by implementing process improvements and addressing identified gaps.
- Operated cash register, collected payments and provided accurate change.
- Resolved customer issues through thorough investigation, effective communication, and relationship building.
Appliances Sales Associate
6 Months- Focused on driving home appliance sales in a highly competitive retail environment.
- Achieved customer service satisfaction milestones, receiving positive survey acknowledgments.
- Helped customers find specific products, answered questions and offered product advice.
- Provided exceptional service to customers in the retail environment. in order to provide ample sales opportunities.
- Achieved Customer Service satisfaction milestones including acknowledgment from surveys.
- Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
- Showcased features of diverse products and effectively addressed customer objections.
Sales Membership Coordinator
4 Months- Recruited and serviced customers to meet gym membership needs, ensuring high satisfaction levels.
- Maintained customer relationship management system to track and optimize sales opportunities.
- Executed cold calling, prospecting, and networking strategies to acquire new customers and expand market reach.
- Researched and analyzed marketing trends to understand competitors and implement successful marketing strategies.
Home Appliances Sales Associate
3 Years 7 Months- Adjusted sales approach to focus on client needs, earning Store Associate of the Month for protection agreements four times
- Achieved consistent top sales performance at Sears Holdings.
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Demonstrated in-depth knowledge of home appliances, enhancing customer purchasing decisions.
- Trained new associates on product features and sales techniques to improve team performance.
Retail Sales Associate
1 Year 1 Month- Assisted customers both in person and by phone, answering questions about different products.
- Recommended merchandise to customers based on needs and preferences.
- Demonstrated product features by employing knowledge of technology and gadgets.
- Maintained visually appealing and effective displays for the entire store to drive sustained revenue and move target products.
- Unboxed and restocked merchandise in organized arrangements to highlight products and facilitate customer access.
Education
MBA - Finance
GPA: 3.66, (Managerial Economics, Financial Management, Organizational Behavior, Financial and Managerial Accounting
Bachelor of Arts - Business Administration, Marketing
GPA: 3.33, GPA: 3.02, Dean’s List Honors Hood, Men’s Basketball team – 2009 - 2012 (Head Coach – Tom Dickman
Skills
Team motivation
Strategic development
Sales Closing
Sales predictions
Market analysis
Product and Service Knowledge
Inventory Coordination
Operational procedures
Design Consultation
Team training
Sales strategy
Design Solutions
Project Management
Creative Design
Organizational skills
Timeline
Design Consultant
Arhaus Furniture
10.2022 - Current
Sales Specialist
Levin Furniture and Mattress
05.2021 - 08.2021
Appliances Sales Associate
Lowes Home Improvement
02.2020 - 08.2020
Sales Associate/Store Manager
GNC
07.2019 - 05.2021
Sales Membership Coordinator
LA Fitness
03.2019 - 07.2019
Home Appliances Sales Associate
Sears Holdings Co
08.2015 - 03.2019
Retail Sales Associate
Do it Best
08.2015 - 09.2016
Hood College
Bachelor of Arts from Business Administration, Marketing
Hood College
MBA from Finance
References
Professional References
1) Mark Cunningham – Store Manager Lowes Home Improvement (Indiana, PA) Contact: 724-463-6600
2) Denny Taylor – District Manager GNC (Irwin, PA) Contact: 412-551-1742