Ryan Keith
San Diego,CA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
Work History
Billing Specialist
Aya Healthcare
07.2020 - Current
- Serves as a liaison between Aya Healthcare's client facilities and our healthcare providers. The primary function is ensuring that our employees are paid accurately via proactive payroll audit.
- Acts as a company expert for my assigned client facilities and corresponding timekeeping procedures and payroll systems.
- Maintains positive working relationships by ensuring my assigned healthcare providers are paid accurately.
- Provides answers to general payroll questions and addresses issues that may arise in a timely manner
Travel Experience Specialist
Aya Healthcare
10.2018 - 07.2020
- Dedicated resource for clinicians, assisting with every aspect of their travel assignment, from onboarding to ongoing support.
- Provided an individualized experience to help clinicians understand their Aya Healthcare team, including benefits, payroll, housing and facility specific details. Also ensured that credentialing, licensing and compliance requirements were met.
- Proactively collaborated with other Aya Healthcare staff to ensure a smooth and positive experience for the clinician, and foster a sense of support and community.
- Received Quarterly "Get 'Er Done" award - awarded for consistently outstanding results in meeting or exceeding metrics and expectations..
National Citizen Teacher Lead for New York
Citizens Schools, Renaissance School of the Arts
09.2017 - 06.2018
- These duties were performed in additional to National Teaching Fellow responsibilities.
- Led an orientation for 35 volunteers, creating an outline for classroom needs in which expectations and success metrics were established.
- Audited volunteer led classrooms to ensure timelines remained on track to meet goals for the semester.
- Remained the main point of contact for volunteers in order to address unforeseen circumstances.
- Received "Innovative Leader" award which is given to one Teaching Fellow in the NYC region for increasing efficiency on their campus and serving as a strong support to the school community.
AmeriCorps National Teaching Fellow
Citizens Schools, Renaissance School of the Arts
07.2016 - 09.2017
- Co-taught in high need Middle School ELA classrooms, including utilizing student data to lesson plan and target specific learning needs.
- Collaborated with 8 other Teaching Fellows to plan logistics for a daily extended day learning program for 120 students.
Lead Client Service Associate
UCSD Student Business Services
09.2011 - 06.2014
- Served as the primary point of contact for the billing and campus ID card offices.
- Supervised and trained student workers at front desk and over the phone customer service roles.
- Coordinated with other departments to problem-solve and respond to inquiries from students, campus organizations, and the public.
Education
Bachelor of Arts - Double Major: Political Science And Int. Studies
University of California, San Diego
La Jolla, CA06-2015
Skills
- Customer relationship building
- Customer onboarding
- Inter-department collaboration
- Project Management
- Customer needs assessment
- Customer retention
- Training and mentoring
- Complex problem solving and crisis management
Timeline
Billing Specialist
Aya Healthcare
07.2020 - Current
Travel Experience Specialist
Aya Healthcare
10.2018 - 07.2020
National Citizen Teacher Lead for New York
Citizens Schools, Renaissance School of the Arts
09.2017 - 06.2018
AmeriCorps National Teaching Fellow
Citizens Schools, Renaissance School of the Arts
07.2016 - 09.2017
Lead Client Service Associate
UCSD Student Business Services
09.2011 - 06.2014
Bachelor of Arts - Double Major: Political Science And Int. Studies
University of California, San Diego
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