Summary
Overview
Work History
Education
Skills
Timeline
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Ryan Kent

Chicago,IL

Summary

Accomplished Shift Lead/Supervisor at Starbucks, adept in managing operations and fostering customer satisfaction. Leveraged strong customer service focus and adaptability in fast-paced environments. Proven track record in mentoring teams. Skilled in video production, showcasing a blend of technical and interpersonal abilities.

Overview

9
9
years of professional experience

Work History

Shift Lead/Supervisor

Starbucks
09.2021 - Current
  • Manage daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Manage inventory control of stockroom supplies, cash control, and store opening and closing procedures.
  • Train and mentor new employees, ensuring a smooth onboarding process and seamless integration into the team.
  • Resolve customer complaints through excellent communication and offer thoughtful solutions to maintain customer satisfaction.

Production Assistant

Netflix & Food Network
03.2021 - 08.2021
  • Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
  • Supported directors, producers, and cast members by performing administrative work, running errands, and constructing sets in pre-production and post-production.
  • Assembled and operated various equipment on set.
  • Assisted in meeting tight deadlines by efficiently coordinating tasks with other team members.

Barista

Starbucks
11.2018 - 02.2021
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Cleaned counters, machines, utensils, and seating areas daily.

Freelance Brand Consultant

Self Employed
08.2015 - 10.2018
  • Collaborated with companies to produce content for advertising campaigns on social media.
  • Optimized skills in video editing, video production, and graphic design.



Education

Elgin Community College
Elgin, IL
12.2014

Skills

  • Strong customer service focus
  • Adaptable in fast-paced environment
  • Detail-oriented
  • Excellent communication

Timeline

Shift Lead/Supervisor

Starbucks
09.2021 - Current

Production Assistant

Netflix & Food Network
03.2021 - 08.2021

Barista

Starbucks
11.2018 - 02.2021

Freelance Brand Consultant

Self Employed
08.2015 - 10.2018

Elgin Community College

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Ryan Kent