Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
CustomerServiceRepresentative

Ryan klimchak

Jacksonville,FL

Summary

Dynamic Customer Service Representative with a proven track record at Plato's Closet, excelling in customer engagement and complaint resolution. Leveraged active listening and critical thinking to transform customer experiences, enhancing loyalty and driving participation in promotional events. Recognized for turning challenges into positive outcomes, fostering lasting relationships.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Plato's Closet
08.2023 - Current
  • Assisted customers with inquiries and product selection to enhance shopping experience.
  • Resolved customer complaints effectively, fostering positive relationships and loyalty.
  • Educated customers on promotional events, increasing participation and engagement.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Education

HVAC

A Philip Randolph Career Acadamy's
Jacksonville, FL
03-2025

Skills

  • Customer service
  • Data entry
  • Active listening
  • Critical thinking

Accomplishments

    gradated high school with three certifications,

Certification

gradated high school, with three certifications

-OSHA 10 hour certification

-HVAC Technician universal certified under the EPA Clean Air Section 608 with mainstream Engineering cooperation

-AWS certified welder for SMAW and GMAW with RIG FAB educational services

Timeline

Customer Service Representative

Plato's Closet
08.2023 - Current

HVAC

A Philip Randolph Career Acadamy's

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Ryan klimchak