Ryan Kurtz
Rancho Cucamonga,CA
Summary
Enthusiastic and reliable professional that takes pride in providing excellent customer service and demonstrating an excellent work ethic. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
Work History
Server
Lazy Dog Restaurant
07.2019 - Current
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supported needs of 50 - person wait staff who attended to specific needs of countless customers daily for high volume restaurant with social relevancy and intentionality
Ticket Seller
Quakes Baseball
04.2016 - 09.2017
- Balanced Point of Sale (POS) system daily and reported discrepancies to management for resolution
- Performed cash, card and check transactions to complete customer purchases
- Operated cash register to record transactions accurately and efficiently.
- Answered customer inquiries regarding ticket availability, pricing and event information
- Processed cash and credit card transactions securely and promptly for customer payments
- Used computerized ticketing systems to process ticket orders accurately and securely
- Utilized customer service skills to resolve customer complaints and provide timely and accurate information
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints
Education
Bachelor of Arts - Business Administration And Management
California State University, San Bernardino
San Bernardino, CA01.2023
Skills
- Safe Food Handling
- Customer Service and Rapport
- Customer Relationship Management
- Guest Relations Management
- Suggestive Selling
- Operational Efficiency
- Prioritization
- Reading Comprehension
- Adaptable and Flexible
- Sales and Marketing Methods
- Quality Control
- Sales Expertise
- Hospitality Service Expertise
- Service Prioritization
- Food Safety Oversight
- High-Energy and Stamina
- Dining Crew Workflow Optimization
- Complex Problem-Solving
- Anticipating Guest Needs
- Workflow Coordination
- Conflict and Complaint Resolution
- Service-Orientation
Timeline
Server
Lazy Dog Restaurant
07.2019 - Current
Ticket Seller
Quakes Baseball
04.2016 - 09.2017
Bachelor of Arts - Business Administration And Management
California State University, San Bernardino
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