Ryan Larrazabal
Charlotte,NC
Summary
Dynamic professional with a proven track record at TopGolf, excelling in customer engagement and team management. Skilled in event coordination and problem-solving, I fostered guest loyalty and enhanced experiences. My ability to train staff and implement effective strategies led to improved performance and satisfaction, showcasing my commitment to excellence in my performance.
Overview
8
8
years of professional experience
Work History
Ambassador For Callaway
TopGolf
04.2021 - Current
- Cultivated relationships with guests to enhance overall experience and loyalty.
- Trained new ambassadors on operational procedures and customer service standards.
- Coordinated events and activities to promote engagement within the community.
- Assisted in developing promotional materials for special events and tournaments.
- Collaborated with management to implement strategies that improved team performance.
- Managed guest inquiries efficiently, ensuring prompt resolutions to enhance satisfaction.
Personal Trainer
Self-employeed
05.2023 - 06.2023
- Developed customized fitness programs tailored to individual client goals and needs.
- Conducted one-on-one training sessions focusing on strength, endurance, and flexibility improvement.
- Educated clients on nutrition and healthy lifestyle choices to enhance overall wellness.
- Monitored client progress and adjusted workout plans to ensure continuous improvement.
- Implemented motivational strategies to maintain high client engagement and satisfaction levels.
Server
On The Border Restaurant
03.2018 - 08.2020
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Managed table assignments efficiently, optimizing guest flow during peak hours.
- Trained new staff on operational procedures and menu knowledge for improved service delivery.
- Collaborated with kitchen staff to ensure timely food preparation and accuracy of orders.
- Resolved customer complaints promptly, improving guest retention and loyalty rates.
Education
Bachelor of Science - Psychology
University of North Carolina At Charlotte
Charlotte, NC08-2021
Skills
- Customer engagement
- Team management
- Excellent communication
- Decision-making
- Thought leadership
- Research proficiency
- Event coordination
- Problem-solving
- Multitasking
- Public speaking
Timeline
Personal Trainer
Self-employeed
05.2023 - 06.2023
Ambassador For Callaway
TopGolf
04.2021 - Current
Server
On The Border Restaurant
03.2018 - 08.2020
Bachelor of Science - Psychology
University of North Carolina At Charlotte