Ryan Latchman
Lithia Springs,GA
Summary
Customer-oriented automotive professional with expertise in dealership operations, vehicle inventory management, and service support. Ensures vehicle quality and presentation, coordinates deliveries, and assists in customer selection. Conducts inspections, prepares vehicles for test drives, and manages inventory paperwork while performing basic maintenance and detailing.
Overview
4
4
years of professional experience
Work History
Sales Porter
United Bmw Roswell
Roswell, Georgia
05.2024 - Current
- Assisted customers with vehicle selection and provided product information.
- Greeted customers upon arrival, providing excellent customer service.
- Facilitated communication between sales team and customers during the sales process.
- Collaborated with sales staff to prepare vehicles for customer test drives.
- Coordinated vehicle deliveries to ensure timely arrivals for customers.
- Supported service department by delivering vehicles after maintenance or repair work.
- Conducted routine inspections on vehicles to maintain quality standards.
- Managed keys and paperwork for vehicle inventory efficiently.
- Maintained cleanliness and organization of vehicle inventory lot.
Service Porter
RBM of Mercedes
Alpharetta, Georgia
01.2024 - 05.2024
- Delivered exceptional customer service through effective communication and assistance.
- Greeted customers entering the dealership showroom and directed them to the appropriate service personnel or department.
- Assisted technicians with vehicle preparation for service appointments.
- Conducted thorough inspections of vehicles before service to ensure readiness.
- Maintained cleanliness and organization of service areas and vehicles.
- Cleaned interior and exterior of customer vehicles using cleaning supplies, vacuum cleaner, air compressor, and power washer.
- Performed minor maintenance services such as checking fluid levels, changing oil filters, and replacing windshield wipers.
Front End Customer Service Associate
Walmart
Buford, Georgia
04.2022 - 12.2022
- Resolved customer complaints with empathy and effective communication.
- Assisted customers with product inquiries and store navigation.
- Processed transactions accurately using point-of-sale systems.
- Educated customers on promotions and loyalty programs actively.
- Identified opportunities to upsell additional products or services to customers based on their needs.
- Collaborated with team members to enhance customer service experience.
- Developed knowledge of products available for sale to better assist customers.
Education
Some College (No Degree) - Cyber Security, CIS
Gwinnett Technical College
Lawrenceville, GASkills
- Customer service
- Vehicle maintenance
- Routine maintenance
- Quality assurance
- Inventory management
- Logistics support
- Client relationship management
Timeline
Sales Porter
United Bmw Roswell
05.2024 - Current
Service Porter
RBM of Mercedes
01.2024 - 05.2024
Front End Customer Service Associate
Walmart
04.2022 - 12.2022
Some College (No Degree) - Cyber Security, CIS
Gwinnett Technical College