Ryan Libutaque
Pearland,TX
Summary
Dynamic and dedicated server and host with a strong work ethic at Edo Japan/Kami Ramen. Proven track record in enhancing customer satisfaction through exceptional service and effective communication. Skilled in cash handling and upselling, consistently contributing to increased sales while thriving in high-pressure environments. Committed to maintaining a welcoming atmosphere and fostering guest engagement.
Overview
2
2
years of professional experience
Work History
Server
Edo Japan/Kami Ramen
Pearland, TX
05.2024 - Current
- Provided excellent customer service by promptly addressing guest inquiries and needs.
- Operated point-of-sale system efficiently to process orders and handle transactions.
- Maintained cleanliness and organization of dining area, ensuring a welcoming environment.
- Collaborated with kitchen staff to ensure timely and accurate food delivery to customers.
- Assisted in training new servers on menu items and service protocols for consistency.
- Resolved customer concerns swiftly, enhancing overall dining experience and satisfaction.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Host
Edo Japan/Kami Ramen
Pearland, TX
05.2024 - Current
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed waitlists and reservations efficiently to optimize seating arrangements.
- Communicated daily specials and menu items clearly to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food service for patrons.
- Monitored dining area for cleanliness and ensured adherence to health standards.
- Handled customer inquiries and resolved issues promptly to maintain satisfaction.
- Assisted in training new hosts on customer service protocols and procedures.
- Adapted to peak service times, maintaining composure under pressure while serving guests.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Education
High School Diploma -
Shadow Creek High School
Pearland, TX05.2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Safe food handling
- Sales expertise
- Able to work under high pressure
- Able to multi-task under pressure
Timeline
Server
Edo Japan/Kami Ramen
05.2024 - Current
Host
Edo Japan/Kami Ramen
05.2024 - Current
High School Diploma -
Shadow Creek High School