Skilled Assistant General Manager talented at maximizing business success. Contributes to culture of streamlining operations and increasing team productivity to bolster sales performance. Honed focus on customer satisfaction to improve organizational outlook.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work History
Assistant General Manager
Dairy Queen Grill & Chill
Muncie, IN
07.2023 - Current
Ensured that customer service standards were met or exceeded at all times.
Resolved customer complaints in a timely manner while maintaining a professional demeanor.
Provided training, guidance, and support to staff members on proper procedures and policies.
Assisted in the recruitment process by conducting interviews with prospective candidates.
Performed administrative tasks such as filing paperwork, preparing documents.
Managed store cash intake with high accuracy and prepared daily bank deposits.
Shift Manager
Dairy Queen Grill & Chill
Muncie, IN
10.2022 - 07.2023
Directed and led employees and team members on effective operations, methods and procedures.
Delegated tasks to multiple employees while maintaining efficient workplace.
Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
Monitored store operations to ensure compliance with company policies and procedures.
Developed and maintained positive working relationships with staff and customers.