Ryan Lyles
Houston,TX
Summary
Passionate Teacher with experience developing and implementing diverse curriculums covering wide range of subjects. Highly skilled at motivating students through positive encouragement and reinforcement of concepts via interactive classroom instruction and observation. Successful in helping students develop strong literacy, numeracy, social and learning skills.
Overview
10
10
years of professional experience
Work History
Teacher
Kipp Texas Public Schools
08.2021 - Current
- Graded and evaluated student assignments, papers, and course work.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Supported student physical, mental, and social development using classroom games and activities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Server/Shift Leader
Taste Kitchen And Bar
12.2022 - 10.2023
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Explained menu items and suggested appropriate options for food allergy concerns.
Shift Leader
Dames Chicken & Waffles
03.2015 - 08.2021
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Customer Service Representative
Charter Communications, Spectrum
03.2020 - 04.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
Customer Service Manager
Kroger
04.2014 - 02.2016
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Education
Bachelor of Arts - Psychology
North Carolina Central University
Durham, NC12.2017
Skills
- Small Group Instruction
- Group Instruction
- Student Engagement
- Classroom Instruction
- Technical Support
- Talent Development
- Complaint Resolution
Timeline
Server/Shift Leader
Taste Kitchen And Bar
12.2022 - 10.2023
Teacher
Kipp Texas Public Schools
08.2021 - Current
Customer Service Representative
Charter Communications, Spectrum
03.2020 - 04.2021
Shift Leader
Dames Chicken & Waffles
03.2015 - 08.2021
Customer Service Manager
Kroger
04.2014 - 02.2016
Bachelor of Arts - Psychology
North Carolina Central University
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