- Participating in various activities, including Music/Audio Production, Video Gaming, and Watching Movies and TV Shows
Ryan Mack
Tacoma
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Dispatcher
Refrigeration Unlimited
03.2025 - Current
- Directed dispatching, routing, and tracking of 15-20 fleet vehicles.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Maintained updated and detailed records of calls in physical and electronic database.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Dispatcher
Blankenship Equipment
06.2024 - 03.2025
- Directed dispatching, routing, and tracking of 12 fleet vehicles.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Maintained updated and detailed records of calls in physical and electronic database.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Received new orders, prepared documentation, and assigned personnel.
- Answered phone calls and responded to customer emails.
- Assisted in resolving customer complaints and grievances.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Monitored flow of paperwork and directed information to appropriate departments.
- Utilized customer feedback to improve customer service.
- Monitored and tracked dispatch communication systems.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Dispatcher
United Rentals
06.2023 - 06.2024
- Directed dispatching, routing, and tracking of 15-20 fleet vehicles.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Maintained updated and detailed records of calls in physical and electronic database.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Analyzed customer feedback and provided solutions to improve customer service.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Answered phone calls and responded to customer emails.
- Communicated with customers to provide delivery updates and resolution.
- Scheduled and organized delivery routes.
- Provided customers with information on products and services.
- Monitored vehicle locations to coordinate timely arrivals.
- Assisted in resolving customer complaints and grievances.
- Scheduled deliveries and pickups according to customer needs.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Utilized customer feedback to improve customer service.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Monitored and tracked dispatch communication systems.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
CDL DRIVER
Sunbelt Rentals
07.2022 - 01.2023
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Operated with safety and skill to avoid accidents and delays.
- Contacted dispatch to report delivery incidents and determine best methods for resolution.
- Inspected vehicle before and after every trip and conducted minor repairs.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Minimized company liability and risks to loads by obeying traffic laws.
- Completed on-time deliveries by choosing best and most efficient routes.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Inspected load security and checked for damages.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Fostered positive working relationships with regular customers.
CDL DRIVER
Columbia Distributing
01.2022 - 12.2022
- Order fulfillment
- Product Counting, & Verification
- General customer service duties as needed
- Routine logistics/ Delivery driving
- Basic customer service and relations
- Map reading
- Problem-solving
- Material Handling
- Truck Loading, & Unloading
- Commercial Vehicle Operation
CDL DRIVER
Herc Rentals
01.2019 - 01.2022
- Order fulfillment
- Large equipment operation
- General customer service duties as needed
- Routine logistics/ Delivery driving
- Basic customer service and relations
- Map reading
- Problem-solving
- Commercial Vehicle Operation
- Truck Loading, & Unloading
- Equipment Assembly
Education
BACHELORS - MUSIC PRODUCTION
Rocky Mountain College of Art And Design
Denver, Co01-2030
HIGH SCHOOL DIPLOMA -
Edmonds Woodway High School
Edmonds, WA06.2008
Skills
- Problem-solving
- Monitoring field personnel
- Delivery procedures
- Communication equipment operation
- Time management
- Processing orders
- Video editing
- Sound decision-making skills
- Equipment testing
- Reliable and consistent
- Attentive to detail
- Audio recording
Interests
Timeline
Dispatcher
Refrigeration Unlimited
03.2025 - Current
Dispatcher
Blankenship Equipment
06.2024 - 03.2025
Dispatcher
United Rentals
06.2023 - 06.2024
CDL DRIVER
Sunbelt Rentals
07.2022 - 01.2023
CDL DRIVER
Columbia Distributing
01.2022 - 12.2022
CDL DRIVER
Herc Rentals
01.2019 - 01.2022
BACHELORS - MUSIC PRODUCTION
Rocky Mountain College of Art And Design
HIGH SCHOOL DIPLOMA -
Edmonds Woodway High School
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