Ryan Marcum
Magnolia,TX
Summary
I have 10+ years of experience in the restaurant industry. Im experienced with overseeing all aspects of restaurant operations, ensuring smooth day-to-day functioning. Uses leadership skills to improve staff performance and drive customer satisfaction. Track record of maintaining high standards in food safety, inventory management, and service excellence.
Overview
10
10
years of professional experience
Work History
Business Manager
RAM Hospitality
Houston, TX
02.2024 - Current
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Gathered financial information, prepared documents, and closed books.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
General Manager
High Tower Cafe
The Woodlands, TX
10.2018 - 12.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Addressed customer complaints and feedback with immediate action.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
Assistant General Manager
Cafe Express
Webster, TX
10.2015 - 10.2018
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Education
MBA - Business Administration
University of St. Thomas
Houston, TX06-2016
Skills
- Team management
- Inventory control and record keeping
- Recruitment
- Inventory management
- Staff scheduling
- Business operations expertise
- Point of sale (POS) system
- Food safety
- Catering coordination
- Health code compliance
Timeline
Business Manager
RAM Hospitality
02.2024 - Current
General Manager
High Tower Cafe
10.2018 - 12.2023
Assistant General Manager
Cafe Express
10.2015 - 10.2018
MBA - Business Administration
University of St. Thomas