Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ryan Marko

Penfield

Summary

Results-driven Service Manager with a focus on enhancing customer satisfaction and streamlining processes. Proven track record in team leadership and problem-solving, contributing to reduced wait times and improved service delivery.

Overview

18
18
years of professional experience

Work History

Service Manager

West Herr Automotive
Webster, NY
06.2025 - Current
  • Led service department operations to enhance customer satisfaction and loyalty.
  • Developed and implemented training programs for service staff to improve skills and efficiency.
  • Streamlined service processes, resulting in reduced wait times and increased productivity.
  • Managed inventory control systems to optimize parts availability and minimize downtime.

Service Advisor

Maguire Ford
Canandaigua, NY
04.2025 - 06.2025
  • Provided exceptional customer service, addressing inquiries and concerns to enhance client satisfaction.
  • Coordinated service appointments, optimizing scheduling for efficiency and resource allocation.
  • Evaluated vehicle issues through thorough inspections, ensuring accurate diagnosis and effective solutions.
  • Communicated repair recommendations clearly, fostering trust and transparency with clients.

Service Director

Friendly Ford Geneva
Geneva, NY
01.2008 - 03.2025
  • Oversaw service department operations, ensuring compliance with company standards and customer satisfaction.
  • Developed and implemented training programs to enhance staff skills and improve service efficiency.
  • Analyzed service metrics to identify trends, resulting in improved service delivery processes.
  • Collaborated with sales team to streamline customer service workflows, boosting overall performance.
  • Researched and corrected customer concerns to promote company loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Education

High School Diploma -

Lyons High School
Lyons, NY
06-2001

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Customer service
  • Reliable and responsible
  • Goal oriented
  • Employee relations
  • Trustworthy and honest
  • Outgoing and energetic

Timeline

Service Manager

West Herr Automotive
06.2025 - Current

Service Advisor

Maguire Ford
04.2025 - 06.2025

Service Director

Friendly Ford Geneva
01.2008 - 03.2025

High School Diploma -

Lyons High School