Results-driven Service Manager with a focus on enhancing customer satisfaction and streamlining processes. Proven track record in team leadership and problem-solving, contributing to reduced wait times and improved service delivery.
Overview
18
18
years of professional experience
Work History
Service Manager
West Herr Automotive
Webster, NY
06.2025 - Current
Led service department operations to enhance customer satisfaction and loyalty.
Developed and implemented training programs for service staff to improve skills and efficiency.
Streamlined service processes, resulting in reduced wait times and increased productivity.
Managed inventory control systems to optimize parts availability and minimize downtime.
Service Advisor
Maguire Ford
Canandaigua, NY
04.2025 - 06.2025
Provided exceptional customer service, addressing inquiries and concerns to enhance client satisfaction.
Coordinated service appointments, optimizing scheduling for efficiency and resource allocation.
Evaluated vehicle issues through thorough inspections, ensuring accurate diagnosis and effective solutions.
Communicated repair recommendations clearly, fostering trust and transparency with clients.
Service Director
Friendly Ford Geneva
Geneva, NY
01.2008 - 03.2025
Oversaw service department operations, ensuring compliance with company standards and customer satisfaction.
Developed and implemented training programs to enhance staff skills and improve service efficiency.
Analyzed service metrics to identify trends, resulting in improved service delivery processes.
Collaborated with sales team to streamline customer service workflows, boosting overall performance.
Researched and corrected customer concerns to promote company loyalty.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.