Ryan Matos
The Bronx
Summary
Experienced medical secretary with a strong background in healthcare administration and customer service. Committed to fostering a collaborative work environment that promotes productive communication and cross-functional learning. Adept at problem-solving and delivering exceptional support to ensure seamless operations.
Overview
11
11
years of professional experience
Work History
Senior Medical Secretary
Weill Cornell Medicine
New York
05.2025 - Current
- Coordinate the collection, processing, and delivery of 10+ blood and bone marrow specimens daily for in-house and external laboratory testing, ensuring rapid turnaround of genetic test results.
- Manage same-day radiology and oncology scheduling, including securing prior authorizations to prevent delays in patient care.
- Partner with registration and checkout teams to deliver a seamless, patient-centered experience from intake through discharge.
- Cross-trained to support the Bone Marrow Transplant unit and clinical research teams, increasing departmental flexibility and coverage.
- Submit and track internal service tickets for clinic operations, including equipment malfunctions, hazardous waste disposal, and facility maintenance.
Medical Secretary 2
NYU Langone Medical Center
New York
06.2019 - 11.2024
- Obtained prior authorization for planned outpatient procedures involving the Thoracic, Neurology, and Vascular IR departments.
- Ensured effective utilization of resources by handling the scheduling, rescheduling, and cancellation of up to 30 appointments per day.
- Verified the completion of all pre-op requirements including lab results, radiology exams, medical clearances, etc.
- Screened over 60 inbound communications daily via telephone, e-mail, fax, secure chat, and Webex.
- Transcribed external referrals into Epic for Nurse Practitioner and/or Physician sign off.
Receptionist
Sheridan Smile
Bronx
04.2016 - 06.2019
- Greeted arriving patients and provided friendly, knowledgeable assistance.
- Optimized provider schedules by strategically arranging appointments by type and length.
- Managed patient transactions, including insurance processing and cash/credit card payments.
- Oversaw the delivery and collection of dental prosthetics/appliances from multiple laboratories.
Mailroom Clerk / Messenger
Swiss Post Solutions
New York
10.2014 - 03.2016
- Received, sorted, and distributed incoming mail to the correct personnel or department.
- Secured necessary signatures for off-site retrievals and deliveries.
- Collected and prepared outgoing mail for staff via e-mail request.
- Maintained inventory of office supplies and replenished items as needed.
Education
High School Diploma -
Cypress Creek High School
Orlando, FLSkills
- Epic (EHR)
- Microsoft Office Suite
- Medical Terminology
- Medical Coding
- Insurance Verification / Preauthorization
- HIPAA Compliance
- Data Entry
- Computer Literacy
- Customer Service
- Bilingual - English & Spanish
Timeline
Senior Medical Secretary
Weill Cornell Medicine
05.2025 - Current
Medical Secretary 2
NYU Langone Medical Center
06.2019 - 11.2024
Receptionist
Sheridan Smile
04.2016 - 06.2019
Mailroom Clerk / Messenger
Swiss Post Solutions
10.2014 - 03.2016
High School Diploma -
Cypress Creek High School