Ryan Mays
New Haven,CT
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
11
11
years of professional experience
Work History
General Manager
G Cafe
04.2022 - Current
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Sales Manager/ Trainer
ONE WORLD ROASTER
01.2020 - 04.2022
- Training and development of café staff
- Develop leads for potential wholesale accounts
- Create and maintain wholesale relationships
- Run barista trainings for wholesale accounts
- Craft specialty drinks for café customers.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Sales Manager
PROFORNO
11.2018 - 04.2022
- Develop sales leads for potential accounts
- Develop sales goals and strategies
- Creates and maintains inventories and related documents
- Develops and maintains customer relationships
- Oversees administrative documents and customer invoices.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Regional Manager
BLUE STATE COFFEE
07.2013 - 03.2018
- Oversaw day to day operations of 8 cafes
- Successfully hired, trained and managed 8 managers
- Ensured that all company policies were followed and understood
- Oversaw all hiring, ordering, scheduling, and administration
- Developed, implemented and oversaw employee training programs
- Interfaced as the liaison between the CEO of Blue State Coffee and the regional managers
- Demonstrated and taught the highest levels of customer service at all times.
Education
Psychology Mental Health Candidate -
SOUTHERN CONNECTICUT STATE UNIVERSITY
New Haven, CT05.2024
Associates Degree Liberal Arts -
GATEWAY COMMUNITY TECHNICAL COLLEGE
New Haven, CT08.2020
Skills
- Business Development
- Operations Oversight
- Staff Supervision
- Distribution Management
Volunteer Experience
- Vulnerable Youth Mission Project, Cofounder, 9 month program geared towards young men from 18-35 years old The VYMP seeks to provide counseling, drug & alcohol education, topical teachings, sports activities, community outreach, community music and storytelling, business training using a food stand funded by the VYMP and marketable skills using a woodshop also funded by the VYMP Upon completion of the program, young men will receive an interest free microloan to be paid back over a period of 2 years
- Recovery Program and Pediatric Oncology, Conducting visits to those hospitalized due to addiction issues in an effort to provide encouragement and hope Trained by Circle of Care to volunteer in Pediatric Oncology
Timeline
General Manager
G Cafe
04.2022 - Current
Sales Manager/ Trainer
ONE WORLD ROASTER
01.2020 - 04.2022
Sales Manager
PROFORNO
11.2018 - 04.2022
Regional Manager
BLUE STATE COFFEE
07.2013 - 03.2018
Psychology Mental Health Candidate -
SOUTHERN CONNECTICUT STATE UNIVERSITY
Associates Degree Liberal Arts -
GATEWAY COMMUNITY TECHNICAL COLLEGE
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