Ryan McDuffie
Bullmans Wood Fired Pizza
Helena,MT
20
years of professional experience
Restaurant Manager with 20 years of experience leading daily operations, supervising staff, and maintaining high service standards. Skilled in team management, inventory control, and customer satisfaction.
Work History
Restaurant Manager
20 Years- Directed daily restaurant operations to maintain consistent service, food quality, and guest satisfaction.
- Supervised front-of-house and kitchen staff, ensuring smooth coordination during peak service periods.
- Managed scheduling, labor allocation, and shift coverage to support efficient staffing levels.
- Monitored inventory, ordering, and vendor relations to control stock and reduce shortages.
- Enforced food safety, sanitation, and compliance standards across all service areas.
- Trained staff on service procedures, menu knowledge, and operational expectations.
- Resolved guest concerns promptly, preserving positive dining experiences and repeat business.
- Reviewed sales, expenses, and workflow trends to improve efficiency and daily performance.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Education
GED
Skills
Team management
Inventory control and record keeping
Customer engagement
Team leadership
Point of sale (POS) system operation
Passion for customer satisfaction
Shift management
Organization and prioritization
Customer complaint resolution
Staff scheduling
Food service experience
Customer loyalty programs
Menu development
Schedule coordination
Supervisory skills
Performance improvement
Kitchen equipment operation and maintenance
Conflict resolution techniques
Pre-shift walk-through
Order delivery procedures
Trained in performance and wage reviews
Timeline
Restaurant Manager
Bullmans Wood Fired Pizza
10.2006 - CurrentRead More
Helena High School
GED
Read More