Ryan Mcgee
Orlando,Fl
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
20
20
years of professional experience
Work History
Sr. Strategy and Programs Manager
Apple, Inc.
01.2021 - Current
- Manage 3rd party relationships focused on reviewing and selecting new software and technology tools
- Oversee the development and rollout of new IS&T tools and resources
- Lead global footprint and space planning for IS&T
- Develop and implement career experience, intern, and boomerang programs
- Manage a high-visibility Project Management Office
- Assess and re-engineer cross-functional business unit workflows for process improvements
- Coordinate and manage global executive all-hands meetings, “Spot Light,” and special events
- Facilitate leadership training and development
Sr. Global – Information System and Technology Manager
Apple, Inc.
01.2020 - 01.2021
- Directed IS&T operations across America, Latin America, and Caribbean corporate offices
- Managed, trained, and developed IS&T project managers, trainers, finance associates, and technical leads
- Identified, sourced, and rolled out new vendor strategies
- Developed new initiatives and training programs
- Partnered with real estate and development on new office space build-outs
- Designed and executed training programs for site offices
- Evaluated new AVCN solutions and supported installation and tech lead teams
- Provided cross-functional support with Marketing, Sales, Legal, HR, and Facilities teams
- Equipment sourcing and procurement
Global – Information System and Technology Field Manager
Apple, Inc.
01.2016 - 01.2020
- Oversaw operations for 381 retail locations across 5 continents, including North America, Latin America, and Asia Pacific
- Led cross-functional teams for networking, global voice, development, and store operations
- Developed and implemented an intern onboarding program
- Supported and executed new initiatives and product launches
- Implemented new applications and payment devices
- Managed, trained, and developed the IS&T Field Leader Team across North America, Latin America, and Asia Pacific
- Educated and trained store leadership and employees
North America – Information System and Technology Field Manager
Apple, Inc.
01.2013 - 01.2016
- Collaborated with market directors and store team leaders to ensure accurate execution of the ‘Store Strategy.’
- Drove key performance indicators within the region to exceed goals and enhance customer experience
- Developed and implemented the IS&T mentorship program
- Managed cross-functional teams for networking, global voice, development, and store operations
- Supervised operations at 34 East Coast stores
- Identified, documented, and shared best practices identified during store visits
- Led project management initiatives for payment systems, data security, and store audits
New Store Opening and Relocation Sr. Manager
Apple, Inc.
01.2009 - 01.2013
- Facilitated the opening/relocation of Apple stores globally
- Oversaw merchandising setup and customer journey
- Managed product and supply logistics for new retail locations
- Acted as a liaison for press events and special projects
- Led, coached, and trained teams of up to 300 employees on Apple service standards
- Worked with general contractors on timelines and requirements for new locations
- Reviewed budgets and forecasts to optimize storage locations
- Managed operations and special projects in EMEA, APAC, LATAM, and stores in 9 states
- Optimized budgets through effective program and expense management
- Supported and created new product launch processes
Store Manager
Apple, Inc.
01.2005 - 01.2009
- Increased store sales by over 10% YOY for 4 consecutive years
- Developed strategic programs to improve sales performance
- Lead and trained new merchandising leaders across 3 markets on standards and sell through strategy
- Conducted store management and market meetings
- Selected as a training store for new Apple store leaders
- Hosted bi-weekly market calls for planning and goal setting
- Assisted with recruitment, training, and performance assessments of other store leaders
- Built long-lasting business relationships
- Managed stock levels and product presentation
Education
Business Management
Purdue University
West Lafyette, INSkills
- Customer service
- End user support
- Project coordination
- Multitasking and organization
- Field operations
- Store operations
- Project management
- Team building and leadership
- Training and mentoring
- Product management
- Change management
- Vendor management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sr. Strategy and Programs Manager
Apple, Inc.
01.2021 - Current
Sr. Global – Information System and Technology Manager
Apple, Inc.
01.2020 - 01.2021
Global – Information System and Technology Field Manager
Apple, Inc.
01.2016 - 01.2020
North America – Information System and Technology Field Manager
Apple, Inc.
01.2013 - 01.2016
New Store Opening and Relocation Sr. Manager
Apple, Inc.
01.2009 - 01.2013
Store Manager
Apple, Inc.
01.2005 - 01.2009
Business Management
Purdue University
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