Ryan McGee
Nashville,TN
Summary
Seasoned Operations Manager and talented leader with 8 years of experience utilizing exceptional planning and problem-solving abilities to enhance business plans and day-to-day activities. Results-driven and resilient professional adept at developing teams, improving processes, and increasing productivity. Possesses a solid understanding of industry trends, excellent communication skills, and a keen eye for identifying areas in need of improvement. Skilled at implementing strategic changes to drive success.
Overview
21
21
years of professional experience
Work History
Operations Manager
Upstart
Columbus, OH
01.2022 - Current
- Supervises loss mitigation team of 40+ to support operational excellence and exceptional customer service processing thousands of requests a month with virtually no overage in headcount
- Coordinated with various operational management leads in different verticals to collaborate on issues and data analysis
- Developed and maintains operational guidelines for staff
- Evaluated current operational strategies and was directly involved with facilitating improvements like reducing response time from 7+ days to under 5
- Spearheaded performance metric data creation and implemented productivity expectations department wide to driving productivity to SLA of 92% or higher
- Empowered over 40 employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes. while maintaining increased productivity.
Operations Supervisor
McKesson
New Albany, OH
04.2020 - 12.2021
- Established and headlined a newly acquired business sector through, Pharmaceutical Services
- Revamped previous reconciliation process and stream-lined, significantly increasing efficiency from 8 week processing time to under 30 days
- Lead a team to conduct crucial financial throughput between PSAO’s, Healthcare service payers, and pharmacies.
- Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands
- Enhanced operational performance and reduced vendor expenses by developing and optimizing standard practices
Business and Government Customer Operations Supervisor
Verizon Wireless
Hilliard, OH
10.2015 - 05.2020
- Effectively led a team of 15+ client coordinators to achieve performance-based metric results while providing a superior customer experience
- Partnered with training, sales, fulfillment, account management, and finance as needed to help performance of newly hired and embedded-based coordinators in excess of 20 training classes and well over 100 employees.
- Facilitated meetings and associated events to help define and achieve organizational objectives efficiently
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Coordinated on demand system issue resolution and internal troubleshooting process for employees to reduce customer account maintenance impact to reduce impact of down time by at minimum 1 business day
Security Specialist Supervisor
Cummins-Allison Corp
Mount Prospect, IL
10.2012 - 10.2015
- Created protocols and procedures that were effective company-wide
- Responsible for the accountability and protection of company assets in excess of $100,000,000
- Ensured company officials were provided advice, assistance, and support pertaining to assigned programs
- Traveled across country to audit security protocols for branch locations.
- Guided periodic property safety inspections and oversaw remedial action for potential hazards.
- Provided safety reports and data analysis to building managers and traveling employees to inform security processes.
- Collaborated with local law enforcement agencies to establish strong relationships, increasing the effectiveness of joint responses to incidents.
Infantry Squad Leader
United States Marine Corps
08.2003 - 08.2007
- In a Light Infantry Company; Responsible for the welfare, fitness, morale and discipline of a 5-20 man team
- Facilitated individual training and maintenance of their equipment
- Directed team's tactical deployment during offensive and defensive operations during Operation Iraqi Freedom.
- Managed logistical requirements for the squad, ensuring appropriate equipment allocation and maintenance schedules were followed.
- Mentored junior Marines on career progression opportunities within the Infantry field, providing guidance on promotion paths and required qualifications for advancement.
Education
Bachelor of Arts - Business Administration
Strayer University
Columbus06.2019
Associate of Science - Biological Sciences
Columbus State Community College
Columbus, OH05.2012
Skills
- Communication skills (Verbal, Non-verbal, Visual, and Written)
- Complex problem solving and critical thinking
- Workflow Processes
- Project Management
- Adaptability
- Digital First work tools (Google Workspace, LiveVox, Figma, SQL, SalesForce, etc)
- Leadership and Team Management
- Operational Procedures and Management
- Data Analysis
Timeline
Operations Manager
Upstart
01.2022 - Current
Operations Supervisor
McKesson
04.2020 - 12.2021
Business and Government Customer Operations Supervisor
Verizon Wireless
10.2015 - 05.2020
Security Specialist Supervisor
Cummins-Allison Corp
10.2012 - 10.2015
Infantry Squad Leader
United States Marine Corps
08.2003 - 08.2007
Bachelor of Arts - Business Administration
Strayer University
Associate of Science - Biological Sciences
Columbus State Community College