Ryan McGee
Nashville,TN
Summary
Seasoned Operations Manager and talented leader with 8 years of experience utilizing exceptional planning and problem-solving abilities to enhance business plans and day-to-day activities. Results-driven and resilient professional adept at developing teams, improving processes, and increasing productivity. Possesses a solid understanding of industry trends, excellent communication skills, and a keen eye for identifying areas in need of improvement. Skilled at implementing strategic changes to drive success.
Overview
21
21
years of professional experience
Work History
Operations Manager
Upstart
01.2022 - Current
- Supervises loss mitigation team of 40+ to support operational excellence and exceptional customer service processing thousands of requests a month with virtually no overage in headcount
- Coordinated with various operational management leads in different verticals to collaborate on issues and data analysis
- Developed and maintains operational guidelines for staff
- Evaluated current operational strategies and was directly involved with facilitating improvements like reducing response time from 7+ days to under 5
- Spearheaded performance metric data creation and implemented productivity expectations department wide to driving productivity to SLA of 92% or higher
- Empowered over 40 employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes. while maintaining increased productivity.
Operations Supervisor
McKesson
04.2020 - 12.2021
- Established and headlined a newly acquired business sector through, Pharmaceutical Services
- Revamped previous reconciliation process and stream-lined, significantly increasing efficiency from 8 week processing time to under 30 days
- Lead a team to conduct crucial financial throughput between PSAO’s, Healthcare service payers, and pharmacies.
- Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands
- Enhanced operational performance and reduced vendor expenses by developing and optimizing standard practices
Business and Government Customer Operations Supervisor
Verizon Wireless
10.2015 - 05.2020
- Effectively led a team of 15+ client coordinators to achieve performance-based metric results while providing a superior customer experience
- Partnered with training, sales, fulfillment, account management, and finance as needed to help performance of newly hired and embedded-based coordinators in excess of 20 training classes and well over 100 employees.
- Facilitated meetings and associated events to help define and achieve organizational objectives efficiently
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Coordinated on demand system issue resolution and internal troubleshooting process for employees to reduce customer account maintenance impact to reduce impact of down time by at minimum 1 business day
Security Specialist Supervisor
Cummins-Allison Corp
10.2012 - 10.2015
- Created protocols and procedures that were effective company-wide
- Responsible for the accountability and protection of company assets in excess of $100,000,000
- Ensured company officials were provided advice, assistance, and support pertaining to assigned programs
- Traveled across country to audit security protocols for branch locations.
- Guided periodic property safety inspections and oversaw remedial action for potential hazards.
- Provided safety reports and data analysis to building managers and traveling employees to inform security processes.
- Collaborated with local law enforcement agencies to establish strong relationships, increasing the effectiveness of joint responses to incidents.
Infantry Squad Leader
United States Marine Corps
08.2003 - 08.2007
- In a Light Infantry Company; Responsible for the welfare, fitness, morale and discipline of a 5-20 man team
- Facilitated individual training and maintenance of their equipment
- Directed team's tactical deployment during offensive and defensive operations during Operation Iraqi Freedom.
- Managed logistical requirements for the squad, ensuring appropriate equipment allocation and maintenance schedules were followed.
- Mentored junior Marines on career progression opportunities within the Infantry field, providing guidance on promotion paths and required qualifications for advancement.
Education
Bachelor of Arts - Business Administration
Strayer University
Columbus06.2019
Associate of Science - Biological Sciences
Columbus State Community College
Columbus, OH05.2012
Skills
- Communication skills (Verbal, Non-verbal, Visual, and Written)
- Complex problem solving and critical thinking
- Workflow Processes
- Project Management
- Adaptability
- Digital First work tools (Google Workspace, LiveVox, Figma, SQL, SalesForce, etc)
- Leadership and Team Management
- Operational Procedures and Management
- Data Analysis
Timeline
Operations Manager
Upstart
01.2022 - Current
Operations Supervisor
McKesson
04.2020 - 12.2021
Business and Government Customer Operations Supervisor
Verizon Wireless
10.2015 - 05.2020
Security Specialist Supervisor
Cummins-Allison Corp
10.2012 - 10.2015
Infantry Squad Leader
United States Marine Corps
08.2003 - 08.2007
Bachelor of Arts - Business Administration
Strayer University
Associate of Science - Biological Sciences
Columbus State Community College
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