RYAN MCGRATH
Fort Lauderdale
Summary
Dynamic Account Manager with a proven track record of exceeding expectations, surpassing an $800K ARR goal by 106%. Expertise in account retention and strategic planning drives revenue growth through innovative cross-selling initiatives. Proficient in team leadership and cultivating strong client relationships, consistently achieving a renewal rate exceeding 92% while mentoring junior staff to enhance overall performance. Committed to delivering exceptional results and driving organizational success through effective collaboration and strategic insight.
Overview
6
6
years of professional experience
Work History
Account Manager / Team Lead
Kaseya
09.2023 - Current
- Experienced Account Manager at Kaseya with a strong track record of building and maintaining long-term relationships with managed service providers (MSPs) in a metrics-driven SaaS environment
- Consistently generated an average of $87K per quarter, totaling $348K ARR on three-year agreements, while maintaining a 37% conversion rate year over year
- This past year as comp plans changed I exceeded annual targets by achieving 106% of an $800K ARR goal, driven by a combination of new business growth and renewals
- Maintained a 92%+ renewal rate during my tenure through proactive, consultative account management
- Drove revenue expansion through strategic cross-sell and up-sell opportunities across the account portfolio
- Promoted to Team Lead, leading account reviews and mentoring associate account managers to improve performance and retention
Associate Account Manager
Kaseya
10.2022 - 09.2023
- Built, managed, and expanded relationships with 30-40 MSP clients, serving as a trusted point of contact.
- Engaged daily with business owners and technical leaders to discuss industry updates, product enhancements, and account strategy.
- Supported senior account managers in identifying growth opportunities and improving client satisfaction.
Account Manager
A Management-Mindful Promotions
11.2021 - 09.2022
- Managed B2B marketing and sales accounts, delivering new products to clients on a weekly basis.
- Led and mentored a small team through direct customer engagement while ensuring high-quality service.
- Represented client brands professionally and conducted second-round management interviews for prospective hires.
- Defined and expanded territorial responsibilities to support growth in new markets.
Property Damage Representative
NJM Insurance Group
11.2019 - 04.2021
- Handled, investigated, and resolved property damage claims in compliance with company guidelines and applicable laws.
- Verified coverage, opened claims, and coordinated with claimants, repair facilities, and appraisers.
- Conducted investigations involving witnesses, law enforcement, attorneys, and insurance carriers.
- Negotiated fair settlements while ensuring timely and amicable claim resolution.
Education
B.S - Public Policy and Administration
James Madison University
Harrisonburg, VA01.2019
Skills
- Account management
- Lead generation expertise
- Comprehensive account planning
- Business growth initiatives
- Cross-selling expertise
- Sales presentations
- Effective verbal communication
- Team leadership
- Market growth strategy
Timeline
Account Manager / Team Lead
Kaseya
09.2023 - Current
Associate Account Manager
Kaseya
10.2022 - 09.2023
Account Manager
A Management-Mindful Promotions
11.2021 - 09.2022
Property Damage Representative
NJM Insurance Group
11.2019 - 04.2021
B.S - Public Policy and Administration
James Madison University