Ryan Mcqueen
Social Circle,Georgia
Summary
Dynamic Service Manager with a proven track record at Dobbs Equipment/Flint Equipment, adept in resolving customer complaints and enhancing service quality. Mentored over 16 technicians, showcasing exceptional team leadership and problem-solving skills. Proficient in Caterpillar Systems and Excel, significantly improved parts availability and staff competency through strategic training and inventory management.
Overview
27
27
years of professional experience
Work History
Service Manager
Dobbs Equipment/ Flint Equipment
03.2014 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Negotiated with vendors to secure best prices for parts and supplies.
- Optimized inventory management, reducing excess stock and improving parts availability for service tasks.
- Developed comprehensive training program for new hires, ensuring high level of competence and adherence to company standards.
Lead Field Service Technician
Plateau Excavation
12.2003 - 03.2014
- Mentored new hires, sharing industry knowledge and best practices to strengthen the team''s capabilities.
- Lead field tech with 16 mechanics and service personal assigning jobs daily
- Traveled to jobs across the south east for troubleshooting equipment and repairs
Field Service Technician
Yancey Brothers Cat
11.2001 - 12.2003
- Responded quickly to emergency maintenance requests for timely on-call support.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Haul Truck Driver / Mechanic
Vulcan Materials
04.1998 - 11.2001
- First hired on as a night shift haul truck driver.
- Moved to night shift mechanic nighty duty's include preventive maintenance on all equipment. Fueling machine at end of shift. Track hours on all equipment.
- I then moved to day shift mechanic duty's include preventive maintenance on equipment. Repair haul truck and loader buckets. Repair all mobile equipment.
Education
High School Diploma -
Heritage High School
Conyers, GA05-1993
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Word
- Excel
- Outlook and Teams
- Service Information system Caterpillar Systems
- Service Advisor/Parts Advisor John Deere
Languages
Spanish
Limited Working
Timeline
Service Manager
Dobbs Equipment/ Flint Equipment
03.2014 - Current
Lead Field Service Technician
Plateau Excavation
12.2003 - 03.2014
Field Service Technician
Yancey Brothers Cat
11.2001 - 12.2003
Haul Truck Driver / Mechanic
Vulcan Materials
04.1998 - 11.2001
High School Diploma -
Heritage High School
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