Ryan McWilliams
Walled Lake,MI
Summary
Efficient FOH Manager with 10 years of experience in hospitality and customer service settings. Talented leader coaching and mentoring employees to achieve success.
Overview
12
12
years of professional experience
Work History
Manager
Benihana
Dearborn, Michigan
08.2023 - Current
- Conducted performance reviews for team members.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Reviewed completed work to verify consistency, quality, and conformance.
- Directed recruitment, hiring, and training of new staff members.
- Delegated work to staff, setting priorities and goals.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Implemented quality control measures to uphold company standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Executive Kitchen Manager
BlackRock
Novi, MI
11.2022 - 09.2023
- Developed and implemented food cost controls, inventory procedures and menu engineering to maximize profits.
- Reviewed daily production records to ensure proper portioning, temperature control and quality standards were met.
- Managed the ordering of all kitchen supplies and maintained par levels for each item.
- Ensured compliance with all health department regulations and sanitation standards.
- Trained new kitchen personnel on proper food handling techniques, equipment operation, safety protocols and recipe execution.
- Inspected work areas periodically to identify potential safety issues or sanitation violations.
- Monitored labor costs associated with kitchen operations and made adjustments as needed to maintain budget goals.
- Scheduled employees based on operational needs while adhering to applicable labor laws.
- Conducted performance reviews for kitchen staff members to assess their progress against job objectives.
- Resolved customer complaints regarding food quality or service in a professional manner.
- Maintained an organized system for tracking food waste and developed strategies for reducing losses.
Bartender
Benihana
Dearborn, MI
07.2023 - 09.2023
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved customer complaints in a professional manner.
- Cleansed glasses with sanitizing solution after each use.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
Assistant Executive Kitchen Manager
BJ's Restaurant & Brewhouse
Livonia, MI
07.2021 - 11.2022
- Assisted with the hiring, training and supervision of kitchen staff.
- Organized inventory and placed orders for food, equipment, and supplies to maintain appropriate stock levels.
- Ensured compliance with all health and safety regulations in the kitchen area.
- Monitored food cost percentages and labor costs to ensure budgetary goals were met.
- Coordinated scheduling of cooks and other kitchen personnel to meet restaurant needs.
- Conducted daily pre-shift meetings to review menu changes, special requests, and upsell opportunities with waitstaff.
- Maintained a clean work environment by adhering to sanitation guidelines as required by law.
- Performed regular audits of supplies used in preparation of meals to ensure freshness.
FOH Manager
Bar Louie
Novi, MI
02.2021 - 07.2021
- Trained new staff on proper customer service techniques, policies and procedures.
- Developed and implemented customer service standards to ensure consistent quality of service.
- Monitored employee performance to ensure compliance with company standards.
- Maintained accurate records of daily transactions, including cash, credit card and check payments.
- Resolved customer complaints in a professional manner while maintaining brand integrity.
- Assigned tasks to FOH staff members according to their abilities and experience levels.
- Scheduled shifts for FOH staff based on store traffic forecasts and labor budget requirements.
- Created weekly schedules for FOH staff that optimized efficiency while meeting labor cost goals.
- Ensured the restaurant complied with health regulations by conducting regular inspections of food storage areas, equipment and surfaces.
- Analyzed operational data such as sales reports, customer feedback surveys and other metrics to identify opportunities for improvement.
- Encouraged team collaboration among front-of-house employees in order to create an enjoyable work environment.
- Provided guidance and support to FOH personnel when dealing with difficult customers or situations.
- Reviewed monthly financial statements with management team in order to evaluate overall performance.
FOH Manager
Olive Garden
Dearborn And Novi, MI
09.2015 - 03.2021
- Developed and implemented customer service standards to ensure consistent quality of service.
- Trained new staff on proper customer service techniques, policies and procedures.
- Monitored employee performance to ensure compliance with company standards.
- Maintained accurate records of daily transactions, including cash, credit card and check payments.
- Conducted regular inventory checks and placed orders for additional supplies as needed.
- Resolved customer complaints in a professional manner while maintaining brand integrity.
- Scheduled shifts for FOH staff based on store traffic forecasts and labor budget requirements.
- Created weekly schedules for FOH staff that optimized efficiency while meeting labor cost goals.
- Analyzed operational data such as sales reports, customer feedback surveys and other metrics to identify opportunities for improvement.
- Encouraged team collaboration among front-of-house employees in order to create an enjoyable work environment.
- Implemented strategies designed to increase sales revenue through upselling techniques or menu changes.
- Provided guidance and support to FOH personnel when dealing with difficult customers or situations.
- Managed all aspects of cash handling processes including deposits, withdrawals, change orders and reconciliations.
- Ensured all necessary documents were completed accurately such as accident reports or time sheets.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
Culinary Manager
Olive Garden
Dearborn And Novi, MI
03.2015 - 02.2021
- Ensured proper food safety and sanitation standards were met throughout the kitchen.
- Managed a team of chefs, cooks and other kitchen staff; monitored performance and provided feedback for improvement.
- Oversaw daily operations of the kitchen including scheduling, budgeting and inventory control.
- Created cost-effective strategies to reduce waste while maintaining quality standards.
- Ordered supplies such as ingredients, kitchen equipment and cleaning materials.
- Conducted regular meetings with staff to discuss changes in policies or procedures in the kitchen.
- Trained new employees on safety protocols, knife skills, recipe preparation techniques and plating design.
- Maintained records of all food production activities including sales figures, purchase orders and stock levels.
- Monitored employee attendance records to ensure compliance with company policies.
- Evaluated existing recipes for nutritional content accuracy and made necessary adjustments.
- Provided guidance on portion sizes, plate presentation and garnishing techniques.
Assistant General Manager
LoneStar Steakhouse
Denver, CO
03.2013 - 01.2015
- Managed daily operations of the store, including scheduling and supervising staff.
- Ensured that customer service standards were met or exceeded at all times.
- Developed and implemented effective strategies to maximize sales and profits.
- Monitored inventory levels and placed orders for new stock as needed.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Analyzed financial data and prepared reports for senior management.
- Identified opportunities for cost savings and operational efficiency improvements.
- Created promotional campaigns to increase store traffic and generate revenue.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Maintained accurate records of employee attendance, payroll information, sales figures.
- Implemented safety protocols to protect both customers and employees from potential hazards.
- Collaborated with other departments within the organization to coordinate projects.
Education
High School Diploma -
Lumen Christi Catholic High School
Jackson, MI05.2010
Skills
- Training and Coaching
- POS System Operations
- Restaurant Operations
- Training and Mentoring
- Quality Standards
- Health Code Compliance
- Staff Supervision
- Performance Evaluation
- Quality Control
- Hiring
- Staff Management
- Conflict Resolution
- Assignment Delegation
- Quality Assurance
- Performance Improvement
- Strategic Planning
- Money Handling
Timeline
Manager
Benihana
08.2023 - Current
Bartender
Benihana
07.2023 - 09.2023
Executive Kitchen Manager
BlackRock
11.2022 - 09.2023
Assistant Executive Kitchen Manager
BJ's Restaurant & Brewhouse
07.2021 - 11.2022
FOH Manager
Bar Louie
02.2021 - 07.2021
FOH Manager
Olive Garden
09.2015 - 03.2021
Culinary Manager
Olive Garden
03.2015 - 02.2021
Assistant General Manager
LoneStar Steakhouse
03.2013 - 01.2015
High School Diploma -
Lumen Christi Catholic High School