Ryan Mercer
Houston
Summary
Results-driven professional with over a decade of experience in customer service and operations management. Skilled in enhancing delivery efficiency and maintaining safety awareness, consistently achieving high customer satisfaction and loyalty through effective issue resolution.
Overview
15
15
years of professional experience
Work History
Mail Carrier
United States Postal Service, USPS
Houston, TX
09.2022 - 01.2026
- Delivered mail and packages efficiently across assigned routes, ensuring timely service.
- Implemented strategies to optimize delivery schedules and improve overall route efficiency.
- Maintained accurate records of deliveries, tracking undelivered items for follow-up actions.
- Provided exceptional customer service by addressing inquiries and resolving delivery issues promptly.
Assistant Store Manager
Murphy Express
Houston, TX
03.2011 - 08.2022
- Led team in daily operations, ensuring efficient workflow and customer satisfaction.
- Developed training programs for new staff, enhancing onboarding experience and retention.
- Implemented inventory management system, improving stock accuracy and reducing discrepancies.
- Streamlined scheduling processes, optimizing labor costs and employee productivity.
- Managed stor cash flow and daily bank deposits.
- Provided excellent customer service to 100+ customers daily, by resolving small claims matters and reviewing purchase issues.
Education
High School Diploma -
Kashmere High School
Houston, TXNo Degree -
Texas Barber College
Houston, TXSkills
- Safety awareness
- Parcel delivery
- Weather tolerance
- Package handling
- Active listening skills
- Building customer loyalty
- Time management
- Attention to detail
- Problem solving
- Strong communication
Timeline
Mail Carrier
United States Postal Service, USPS
09.2022 - 01.2026
Assistant Store Manager
Murphy Express
03.2011 - 08.2022
High School Diploma -
Kashmere High School
No Degree -
Texas Barber College