Alyson Rall
Henderson,NV
Summary
Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Account Manager/ Marketing
Physician’s Choice Home Health and Hospice
Las Vegas, NV
10.2023 - Current
- Referral relationship management
- Compliance and professional standards
- Processes new referrals and ensures all necessary information, i.e., H&P, Orders, Demographics, Rx is available.
- Coordinates referrals from the doctor’s office, hospitals, skilled nursing facilities, rehabilitation centers, assisted living facilities, etc. to the office.
- Observes confidentiality and safeguards patient-related information.
- Achieve referral goals set forth by the company and self per month.
- Other duties as assigned.
- Meet or exceed established referral and admission targets.
- Demonstrate effective time management and maintain a consistent schedule of outreach and follow ups.
- Provide accurate and timely reporting on referral activities and market share feedback.
- Maintain professionalism, compassion, and a patient centered approach in all interactions.
Account Manager
FragilePak
Henderson, NV
03.2021 - 08.2023
- Built relationships with clients, coworkers and partners based on trust and respect
- Managed shipments and facilitated company wide logistics
- Developed and led customer meetings including Quarterly Business Reviews
- Identified issues and implemented solutions to improve client relationships
- Maintained working knowledge of client’s products and processes
- Recommended and facilitated process improvements resulting in improved business
- Analyzed data and identified impactful trends benefiting both company and clients
- Negotiated pricing with service partners to improve cost efficiency.
National Sales
Vinotemp
Henderson, NV
01.2020 - 03.2021
- Full service inbound salesperson fielding calls for custom wine cabinets and wine cellars
- Consult with customers regarding design specifications of project
- Direct representor for company to build, develop and scale business
- Outbound calls to business retailers with the goal of establishing sales partnerships
- Responsible for 1.2M in revenue for 2020
- Consistently strive to provide Best in Class Customer Service
- Excellent follow up to ensure all sales are complete.
Logistics Manager
Wine Enthusiast
Valhalla, NY
01.2013 - 01.2020
- Manage the delivery of customer and vendors, concentrating on lead times, damage rates and cost
- Work alongside senior warehouse management and 3PL carriers securing delivery schedules and order distribution
- Responsible for carrier invoicing, refining processes resulting in $50K savings in 2017
- Negotiate rates with carriers, reducing cost of transportation by 10% in 2018
- Oversee white glove and threshold deliveries of over 50,000 wine cellars per year, ensuring best in class service
- Cross train Customer Service Department on all applicable delivery process and procedures
- Report trends with respect to product defect affecting functionality and delivery
- Customer escalations
- Negotiate compensation for minor damage resulting in a reduction in returns
- Work closely with accounting managing carrier claims process, ensuring all reimbursements are submitted in a timely manner
- Conduct offsite carrier visits in an effort to establish best practices
- Developed carrier scorecard to ensure most efficient delivery process
- Handled high volume of customer inquiries via phone, email and chat providing best in class service.
Education
Associates - Business
Mitchell College
New London, CTSkills
- Microsoft Platforms
- POS
- Ecometry
- Netsuite
- Tagnet
- Customer Training
- Communication
- Organization
- Leadership
- Teamwork
- Client Relationship Management
- Vendor Relations
- Contract Negotiation
- Customer Service
Timeline
Account Manager/ Marketing
Physician’s Choice Home Health and Hospice
10.2023 - Current
Account Manager
FragilePak
03.2021 - 08.2023
National Sales
Vinotemp
01.2020 - 03.2021
Logistics Manager
Wine Enthusiast
01.2013 - 01.2020
Associates - Business
Mitchell College