Ryan Morris
Henrico,VA
Summary
Agile and adaptable staff leader and salesman with stellar work history, motivational approach and upbeat nature. Skilled at training employees and organizing tasks to handle daily planning, scheduling, operations, sales and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing customer engagement and satisfaction. Strong background in technology, troubleshooting and repair of computers and networks.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Flagstop Car Wash
07.2023 - Current
- Responsible for overall store safety, employee orientation, performance management, training, development, scheduling, and inventory
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Created employee schedules to align coverage with forecasted demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Reviewed sales report to assess company efficiency.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Customer Service Associate
Flagstop Car Wash
07.2020 - 06.2023
- Serve customers with a warm and friendly attitude.
- Cooperated and collaborated with team members to deliver exceptional service.
- Maintained cleanliness and appearance of facilities.
Customer Service Associate
Village Car Wash
10.2018 - 07.2020
- Independently operated and maintained facility to ensure reliable, clean and efficient operations.
- Interacted with customers to ensure a good experience and to resolve any issues that they encountered.
- Independently opened and closed the facility.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained equipment as needed.
- Communicated with maintenance teams to report issues.
PC Tech
Kane Company Tech Services Division
10.2014 - 12.2016
- Disassembled, moved and set up PC workstations at various Capital One locations.
Education
Associate Degree in Engineering -
J. Sargeant Reynolds Community College
Richmond, VA05.2021
Skills
- Customer Service
- Sales
- Team Leadership
- Communication
- Training Team Members
- Policy Enforcement
- Microsoft Excel, Word and Powerpoint
- Microsoft Windows operating system
- Computer Hardware, Software and Network Troubleshooting
- Basic Electronics Diagnosis
- Networking
- Programming Languages: C, C, Visual Basic
- 3D printing
- Autodesk AutoCAD and Inventor
Awards
- Phi Theta Kappa Honor Society
- Dean’s List
- Eagle Scout, Boy Scouts of America
- Regional Engineering Inspiration Team Award
- Electrical/Sensor Team Leader, Talon 540 FIRST Robotics Team
Accomplishments
- Supervised team of eight staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Hobbies
- Building and repairing computers
- Home networking
- Building Network Accessed Storage (NAS)
- 3D Printing
- Automotive repair
- Golf
- Guitar
Timeline
Assistant Manager
Flagstop Car Wash
07.2023 - Current
Customer Service Associate
Flagstop Car Wash
07.2020 - 06.2023
Customer Service Associate
Village Car Wash
10.2018 - 07.2020
PC Tech
Kane Company Tech Services Division
10.2014 - 12.2016
Associate Degree in Engineering -
J. Sargeant Reynolds Community College
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