Ryan Moses
Rochester,NY
Summary
Experienced retail industry manager with a proven track record of dependability and adaptability in fast-paced work environments. Exceptional attention to detail and a diligent work ethic when serving customers. Actively seeks opportunities to exceed expectations, streamline processes, and enhance overall customer satisfaction.
Overview
16
16
years of professional experience
Work History
Human Resources Executive Team Leader
Target
Victor, NY
06.2022 - Current
- Directed hiring and onboarding programs for new employees.
- Fostered cross-functional relationships to connect managers and employees and improve overall efficiency.
- Oversaw payroll processing, ensuring accurate payment for all team members in a timely manner.
- Developed performance management systems to set clear expectations and evaluate employees fairly and consistently.
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
General Merchandise Team Leader
Target
Webster, NY
07.2016 - 06.2022
- Set expectations and modeled excellent service by projecting a positive attitude and enthusiasm toward the job, company, and customers
- Stayed current with all store initiatives and communications, sharing with associates as required
- Trained and mentored employees to boost individual and team performance
- Coached, trained, recognized, and managed all aspects of performance for store associates and developed a bench of talented workers
- Ran and organized truck unload and push process, and adjusted process based on business needs or time of year
- Ran store fulfillment process ensuring orders were picked, packed and organized to meet shipping cutoff times
Sales Floor Team Member
Target
Rochester, NY
06.2009 - 07.2016
- Backed up the front lines by running a register during busy store periods
- Connected with customers to assist with questions, locate merchandise and carry heavy purchases to the customer's car
- Consulted with customers to understand their desires and suggest the best products to meet their needs
- Encouraged customers to sign up for warranties and additional services, consistently exceeding quotas for add-on sales
Education
High School Diploma -
Churchville-Chili Senior High School
Churchville, NY06.2016
Skills
- Team Leadership
- Customer Service Proficiency
- Inventory Management
- Team Development
- Safe Unloading Procedures
- Inventory Control Management
- HR policies and procedures
- Health and safety
Timeline
Human Resources Executive Team Leader
Target
06.2022 - Current
General Merchandise Team Leader
Target
07.2016 - 06.2022
Sales Floor Team Member
Target
06.2009 - 07.2016
High School Diploma -
Churchville-Chili Senior High School