RYAN MOSTAGHIM
Ashburn,VA
Summary
Driven Customer-Service Handler and detail-oriented Business Analyst with a strong academic background in Computer Information Systems and proven ability to analyze data, identify patterns, and optimize processes. Wishing to fill the gap between client proposals and the development teams to maximize efficiency and implement the best solutions. Possesses excellent communication and collaboration skills, thrives in both solo and team settings, and demonstrates a natural leadership ability. Eager to become a Business Analyst, Product Owner or similar role so that I may leverage my skills in SQL development, statistical analysis, and UX design in order to deliver tangible business benefits to client organizations.
Overview
2
2
years of professional experience
Work History
HUMAN RESOURCES SPECIALIST
Defense Logistics Agency
04.2024 - 02.2026
- Collaborated with management by documenting requirements (functional & non-functional) for vacancies and other hiring actions.
- Corresponded with the development team on project specifications, then relayed back to the customer(s) for review.
- Achieved a 94.7% satisfaction rate on responses to employee inquiries.
- Improved metrics for new-hires, marked by a 72% increase in time-to-hire measures from Q3 to Q4.
- Assisted in the creation of hrPRO- a brand new ticketing system purposed for the facilitation of responding to employee requests.
- Designed flow charts & diagrams in UML format by using software(s) such as Microsoft Visio and LucidChart.
- Created user stories and use cases for project specifications as requested by stakeholders.
- Posted job requisitions and completed the hiring life cycle from beginning to end (announcement, applicant review, tentative job offer, conditions of employment, firm offer, and onboarding).
- Used SQL, Excel and Power BI in order to pull and interpret data for managers to facilitate in their decision-making.
- Examined employee files to answer inquiries and provide information for personnel actions.
- Maintained and updated employee records to support accuracy and compliance.
- Managed onboarding process for new employees, including orientation and training.
- Collaborated closely with department heads on plans for recruiting additional personnel.
Education
Bachelor of Science - Computer Info Systems - Web & Mobile App Design
Walden University
Minneapolis, MN, US02-2023
Bachelor of Science - Business Information Technology in Decision-Support Systems
Virginia Tech
Blacksburg, VASkills
- Process Improvement
- Data Analysis within Microsoft Excel (Pivot Table, VLOOKUP, Power Query)
- Flow Charts, Diagrams, and UML
- Requirements Gathering
- Use Case / User Story Creation; Focus Groups
- SQL Database Administration
- Project Documentation
- Stakeholder Engagement
- Collaboration with Development-Team
- Dashboard Development (PowerBI, etc)
- Customer relations
- HR policies and procedures
Accomplishments
System Design for a ChatBot:
- Worked closely with stakeholders to design and build an AI ChatBot system from the ground up, taking a business's loosely defined goals and turning them into something concrete and functional.
- Thoroughly examined both the technical and user-facing requirements, pinpointing the target users of the system and what they would need from it — captured through use cases and user stories.
- Mapped out flow lanes and interactions of the different entities, ultimately pulling then all together into a clear conceptual model that showed how the key pieces of the system connected and relied upon one another.
SQL Database Creation:
- Tasked with assisting a (fictional) business that was struggling to keep its logistics, inventory, and payroll operations running smoothly, by designing and building a tailored SQL database in Oracle from scratch.
- Carefully sorted through the data, chose the right data types, and organized everything into well-structured tables that suited each department — proceeded to the test stage by crafting SELECT statements and query checks to make sure it performed as expected.
- Upon completion of final review, migrated the database to the Cloud through Amazon Web Services (AWS), giving the business a reliable and scalable solution with which they could expand.
Extra-Curricular Activities
Weight-Lifting, Cycling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
HUMAN RESOURCES SPECIALIST
Defense Logistics Agency
04.2024 - 02.2026
Bachelor of Science - Computer Info Systems - Web & Mobile App Design
Walden University
Bachelor of Science - Business Information Technology in Decision-Support Systems
Virginia Tech