Ryan Mulligan
Wellington
Summary
Dynamic leader with a proven track record at Computershare Entity Solutions, driving employee engagement and productivity through strategic policy implementation. Expert in KPI tracking and data analytics, I excel in identifying growth opportunities and enhancing customer support, resulting in improved service offerings and client satisfaction.
Overview
13
13
years of professional experience
Work History
SVP, Small Business
Computershare Entity Solutions
07.2022 - Current
- Developed and implemented organizational policies that improved employee engagement and productivity.
- Analyzed market trends to inform decision-making and align company goals with industry standards.
- Established performance metrics to evaluate project outcomes and drive continuous improvement efforts.
- Collaborated with stakeholders to identify growth opportunities and expand service offerings in competitive markets.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Delivered exceptional customer service by implementing best practices and fostering a culture of accountability within the organization.
Account Manager
Corporate Creations
02.2013 - 03.2020
- Managed client accounts, ensuring satisfaction and retention through proactive communication.
- Coordinated cross-functional teams to deliver customized solutions for diverse client needs.
- Led negotiations on contract renewals, optimizing terms for both clients and company profitability.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
Education
High School Diploma -
Coral Springs High School
Coral Springs, FL05-2006
Skills
- Strategic leadership
- Policies and procedures
- KPI tracking
- Customer support
- Data analytics
- Strategic goals
Timeline
SVP, Small Business
Computershare Entity Solutions
07.2022 - Current
Account Manager
Corporate Creations
02.2013 - 03.2020
High School Diploma -
Coral Springs High School