Passionate about building strong customer relationships through effective communication and problem-solving skills. Leverages emotional intelligence to assess client needs and deliver tailored solutions, enhancing customer satisfaction and driving sales. Aspiring legal professional with a focus on the law and automotive sectors.
Overview
5
5
years of professional experience
Work History
Sales and Leasing Consultant
Jim Ellis Motors
Smyrna
04.2025 - Current
Assess clients’ needs in a new vehicle, understand what they may be looking for, and present viable options.
Conduct tailored presentations for clients, ensuring to highlight features that are important to the individual or their family.
Handle all client objections, and have an excellent understanding of how to navigate these objections/negotiations.
Maintain a professional appearance on a daily basis.
Internet Sales Agent
Sonic Automotive
Atlanta
05.2024 - 04.2025
Possessed expert knowledge of BMW products and the sales process, handling customer objections and difficult conversations with professionalism.
Responded promptly and professionally to over 300 leads per month.
Collaborated with managers to generate accurate quotes for out-of-state customers, ensuring timely communication.
Coordinated with out-of-state dealers to locate specific vehicles for in-person clients, facilitating seamless purchases across locations.
Valet Parking Supervisor
Curio - A Collection by Hilton
Atlanta
08.2023 - 12.2024
Supervised a team of valets, ensuring that all company policies were being followed while promoting a nurturing work environment.
Handled sensitive customer interactions with professionalism and empathy, including explaining vehicle damage incidents as well as producing necessary documents.
Promoted care and accountability by ensuring valet team treated each vehicle with respect, providing a seamless parking experience and minimizing risks.
Built strong relationships with hotel guests by providing friendly + attentive service. Addressed customers' concerns honestly and accurately.
Effectively supervised/managed a diverse group of individuals varying in age, background, and perspectives.
Service Valet/Greeter
Hennessy Jaguar Land Rover
Atlanta
12.2023 - 05.2024
Greeted customers promptly and with a friendly demeanor in the service lane, ensuring a welcoming experience.
Confirmed service appointments with Service Advisors, ensuring all details regarding appointment/vehicle were accurate and up to date.
Delivered guest vehicles to local destinations, ensuring a smooth experience for each guest.
Provided shuttle service for guests to nearby locations.
Created service appointments for walk-in guests, offering brief (but accurate) guidance and prompt scheduling to meet their needs.
Valet Parking Attendant
Renaissance Hotels
Washington
11.2022 - 05.2023
Assisted guests with valet parking needs and requests, ensuring a smooth and accommodating experience.
Escorted guests from the parking garage to the hotel lobby, offering assistance with luggage and personal belongings.
Delivered excellent customer service by providing driving directions, restaurant recommendations, and local tourist attraction suggestions.
Organized and verified vehicle information accurately using the internal database.
Maintained detailed financial reports and documented vehicle damage incidents with care and precision.
Retail Sales Consultant
Macy's
Buford
02.2021 - 11.2022
Greeted and assisted customers with a friendly, approachable attitude, ensuring a positive shopping experience.
Processed sales, returns, and customer accounts accurately and efficiently.
Monitored floor stock levels and promptly replenished items to maintain a well-organized and fully stocked sales floor.
Set up marketing displays to showcase products and attract customer attention.
Created and submitted daily logs detailing returned products, ensuring accurate tracking and reporting.
Handled incoming inventory calls from neighboring stores, coordinating and managing stock requests effectively.