RYAN NIKOV
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
4
4
years of professional experience
Work History
Contractor
Mcc Remodeling
2024.01 - 2024.05
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
- Consulted with customers to assess needs and propose optimal solutions.
- Established long-term relationships with clients, resulting in increased repeat business.
Office Manager
Baczewski Luxury
2022.01 - 2023.12
- Conduct cold calls to potential clients, introducing Baczewski Luxury's products and services.
- Develop and maintain a pipeline of new business opportunities through consistent outreach and follow-up.
- Schedule and lead face-to-face showroom tours, highlighting the unique features and benefits of our luxury products.
- Manage relationships with existing clients, ensuring their needs are met and their expectations exceeded.
- Regularly communicate with clients to provide updates, gather feedback, and offer customized solutions.
- Address and resolve customer service issues promptly and effectively, maintaining high levels of client satisfaction.
- Oversee the daily operations of the office, including supply management, vendor coordination, and maintaining a professional environment.
Sales Associate
Ace Hardware
2020.04 - 2021.05
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Grandview High School
Aurora, CO05.2020
Skills
- Customer Service
- Office Management
- Excellent multi-tasking ability
- Data Entry
- Clear oral/written communication
- Scheduling and calendar management
- Technical Support
- Computer Skills
- Customer Relationship Management
- Teamwork and Collaboration
- Task Delegation
Timeline
Contractor
Mcc Remodeling
2024.01 - 2024.05
Office Manager
Baczewski Luxury
2022.01 - 2023.12
Sales Associate
Ace Hardware
2020.04 - 2021.05
High School Diploma -
Grandview High School