Resourceful Supervisor with a successful track record of resolving critical issues in a time-sensitive environment. Builds and maintains talented teams, while motivating staff to achieve targets. Highly organized, energetic, and committed to continuous improvements.
Overview
5
5
years of professional experience
Work History
Supervisor
Jennifer & Meredith Johnson
West Lebanon, NH
08.2019 - 08.2024
Directed and supervised team of 15 employees in daily operations.
Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
Tracked progress on projects and provided timely feedback to staff members.
Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
Assisted in creating budgets for departmental expenses including personnel costs.
Monitored employee productivity levels on a regular basis to identify areas of improvement.
Ensured compliance with workplace safety regulations by providing training sessions for all staff members.