Summary
Overview
Work History
Education
Accomplishments
Languages
Timeline
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Ryan Omar

Zamboanga City,ZC

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

12
12
years of professional experience

Work History

Guest Services Associate

Carnival Cruise Lines
08.2022 - Current
  • Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
  • Managed front desk operations, ensuring a smooth and pleasant guest experience.
  • Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
  • Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores
  • Handled customer complaints to satisfy and retain guests.

Assistant Stateroom Attendant

Carnival Cruise Lines
09.2018 - 05.2022
  • Maintained cleanliness of public areas such as hallways, elevators, and stairwells to uphold ship appearance standards.
  • Promoted a welcoming environment for guests through timely and courteous assistance with their needs.
  • Enhanced guest satisfaction by providing exceptional stateroom cleaning and maintenance services.

Sales Associate

Travel Hub Travel and Tours
05.2013 - 07.2015
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Education

Bachelor of Science - Hotel And Restaurant Management

Western Mindanao State University
Philippines
04-2013

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Documented and resolved issue which led to resolution.

Languages

English
Professional Working

Timeline

Guest Services Associate

Carnival Cruise Lines
08.2022 - Current

Assistant Stateroom Attendant

Carnival Cruise Lines
09.2018 - 05.2022

Sales Associate

Travel Hub Travel and Tours
05.2013 - 07.2015

Bachelor of Science - Hotel And Restaurant Management

Western Mindanao State University

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Ryan Omar