Ryan ONeill-Haugh
Wayland
Summary
Adaptable professional with a background in engineering, strong customer service and communication skills. Willing and eagar of develop these skills to succeed in a new and challenging role.
Overview
6
6
years of professional experience
Work History
Restaurant Waiter
Olive Garden
01.2025 - Current
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items, and recorded order information.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
Substitute Teacher
Edustaff
09.2022 - 12.2023
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Package Handler
UPS Freight
09.2019 - 12.2019
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Curriculum Developer
Adventure Point, Michigan Crossroads Council
05.2019 - 09.2019
- Enhanced curriculum quality by conducting thorough research and incorporating best practices in instructional design.
- Developed customized learning experiences by incorporating multimedia elements, interactive activities, and real-world examples.
- Ensured alignment between curriculum objectives, instructional strategies, and assessments, leading to clearer expectations for students and improved outcomes.
- Collaborated with subject matter experts to develop accurate, engaging, and effective learning materials for diverse audiences.
Education
Bachelor of Science - Chemical Engineering
Michigan Technological University (senior Status}
Houghton, MISkills
- Customer service
- Active listening skills
- Microsoft Excel
- Spanish
Timeline
Restaurant Waiter
Olive Garden
01.2025 - Current
Substitute Teacher
Edustaff
09.2022 - 12.2023
Package Handler
UPS Freight
09.2019 - 12.2019
Curriculum Developer
Adventure Point, Michigan Crossroads Council
05.2019 - 09.2019
Bachelor of Science - Chemical Engineering
Michigan Technological University (senior Status}
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