Ryan Otskey
Edgewater
Summary
Accomplished Restaurant Sales Manager known for effective complaint resolution and strong organizational skills. Proven ability to manage daily operations and enhance guest experiences through strategic planning and staff mentorship. Ready to leverage expertise to drive operational success.
Overview
16
16
years of professional experience
Work History
Restaurant Manager
Rudy's Restaurant
591 Anderson Ave, Cliffside Park, NJ 07010
10.2020 - Current
- Streamlined daily operations to enhance customer service and optimize workflow efficiency.
- Led staff training programs to ensure adherence to food safety and quality standards.
- Developed and implemented cost control measures, reducing operational expenses while maintaining service quality.
- Coordinated weekly inventory management, ensuring availability of supplies and minimizing waste.
- Enhanced guest satisfaction through strategic menu planning and effective staff scheduling.
- Mentored junior staff, fostering a collaborative team environment and improving overall performance.
- Oversaw compliance with health regulations, maintaining high standards for cleanliness and safety in restaurant operations.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
Manager's Assistant
Sanremo Italian Import Co
147 Union Blvd, Totowa, NJ 07512
07.2016 - 09.2020
- Coordinated daily operations to ensure efficient workflow and adherence to company standards.
- Managed inventory systems, tracking stock levels and facilitating timely orders.
- Developed training materials for new hires, enhancing onboarding processes and employee knowledge.
- Streamlined communication between departments to improve project collaboration and reduce delays.
- Led weekly team meetings to review goals, address challenges, and foster a collaborative work environment.
- Improved customer satisfaction ratings, addressing client concerns promptly and professionally.
- Coordinated travel arrangements for Manager ensuring seamless logistics during business trips.
- Optimized internal processes for better efficiency, implementing new software solutions where necessary.
- Served as a reliable point of contact for clients, vendors, and stakeholders, establishing trust and credibility within the industry.
- Contributed to a positive work environment by fostering strong relationships with colleagues and promoting open communication among team members.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Guest Relations Manager
Sushi Lounge
235 US-46, Totowa, NJ 07512
02.2010 - 03.2016
- Enhanced guest satisfaction through personalized service and effective communication.
- Resolved guest complaints promptly, ensuring positive experiences and repeat visits.
- Trained and mentored staff on customer service best practices to improve team performance.
- Developed strategies to streamline operations, boosting overall efficiency in guest interactions.
- Collaborated with kitchen staff to ensure timely food delivery and quality presentation.
- Analyzed guest feedback data to identify trends and implement targeted improvements.
- Coordinated special events, managing logistics and enhancing guest engagement through tailored experiences.
- Led initiatives to enhance restaurant ambiance, contributing to a welcoming environment for guests.
- Conducted regular training sessions for staff to keep up to date with customer service practices.
- Streamlined check-in processes, reducing wait times and improving overall guest satisfaction.
- Monitored guest feedback, using to improve service and departmental operations.
Education
Hospitality - Sales
Bergen Community College
Paramus, NJ04-2009
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Passion for customer satisfaction
- Organization and prioritization
- Complaint resolution
- Conflict resolution techniques
Timeline
Restaurant Manager
Rudy's Restaurant
10.2020 - Current
Manager's Assistant
Sanremo Italian Import Co
07.2016 - 09.2020
Guest Relations Manager
Sushi Lounge
02.2010 - 03.2016
Hospitality - Sales
Bergen Community College