RYAN OWUSU

• Increased customer retention rates by developing and implementing effective loyalty strategies.
• Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
• Reduced churn rates by identifying at-risk customers and crafting personalized retention plans.
• Boosted revenue through upselling and cross-selling opportunities during customer interactions.

• Site transportation driver for essential staff to assigned destinations
• Social Ambassador distributed mask to civilians to stop spread of Covid-19
• Flagged hazardous material, swept, rake, and collected leaves and debris for pick up; prepared debris for removal
• Educated patrons on facilities, entertainment options and rules and regulations
• Resolved guest concerns or complaints and kept supervisors informed of escalating situations.

Ensured everything is satisfactory and invites Guests to return

Notified Manager of any Guest that is perceived to be unhappy

Responsible for stocking, displaying and securing merchandise in all storage areas

Conducted merchandise inventory during and after shift, if applicable

Restocked of necessary supplies

Discussed any problem in areas with Manager Assists other Team Members as needed