Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

RYAN OWUSU

BRONX,NY

Summary

Positive, professional with valuable customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Retention Specialist

Altice USA
06.2022 - 01.2024
  • Increased customer retention rates by developing and implementing effective loyalty strategies.
  • Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
  • Reduced churn rates by identifying at-risk customers and crafting personalized retention plans.
  • Boosted revenue through upselling and cross-selling opportunities during customer interactions.

Kitchen Staff Member

Panda Express
02.2017 - 01.2022

Inspect all frozen products is up to date

Prepared food menu items and ensured food was fully cooked.

Chopped vegetables, marinated the meat products, and followed NYC Health Department guidelines.

Stored food in refrigerator and replenished supplies and food as needed.

Washed dishes, swept, mopped, and maintained work area clean and safe.

Food Server

Dave & Busters
10.2013 - 11.2016
  • Enhanced customer satisfaction by providing efficient and friendly food service.
  • Streamlined order-taking process for faster service and increased table turnover rate.
  • Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Collaborated with kitchen staff to ensure timely delivery of meals, resulting in satisfied customers.

Education

Associate of Applied Science - Radiologic Technology

Hostos Community College
Bronx, NY
2026

GED -

Bronx Educational Opportunity Center (SUNY)
The Bronx, NY
06.2015

Skills

  • Social Ambassador
  • Dedicated
  • Adaptive team player
  • Microsoft Office Efficient
  • Apple Operating System
  • Windows Operating System
  • High-energy attitude
  • Safety procedures
  • Issue resolution
  • Customer service
  • Coding
  • Fast Learner

Certification

Commercial Driver License Class C

Timeline

Retention Specialist

Altice USA
06.2022 - 01.2024

Kitchen Staff Member

Panda Express
02.2017 - 01.2022

Food Server

Dave & Busters
10.2013 - 11.2016

Associate of Applied Science - Radiologic Technology

Hostos Community College

GED -

Bronx Educational Opportunity Center (SUNY)
RYAN OWUSU