Summary
Overview
Work History
Education
Skills
Timeline
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Ryan Palmer

Dallas,TX

Summary

Dynamic Program Manager with a proven track record, excelling in strategic planning and team leadership. Expert in driving process improvements and project management, achieving significant milestones within tight deadlines. Skilled in fostering stakeholder relationships and directing cross-functional teams towards successful project execution.

Overview

10
10
years of professional experience

Work History

Program Manager (Operations)

Waymo (A Google Company)
04.2018 - 04.2023
  • Program Manager for the world's leading autonomous trucking fleet, leading the progression of the Waymo driver by improving our autonomous driving solution.
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
  • Collaborated with engineers to carry out complex tests on autonomous vehicles, and provided critical feedback to improve our product.
  • Worked directly with vendor teams, and ensured vendor compliance through performance reviews that utilized customized key performance indicators (KPIs).
  • Spearheaded the transition of daily operational tasks to vendors by developing standard operating procedures (SOPs), which helped improve scalability.
  • Oversaw operations at 4 locations simultaneously, ensuring that all locations were running smoothly.
  • Developed strategic plans, setting clear objectives and achievable milestones for the team. Successfully increasing the scale of operations from 20,000 to 100,000 miles per week.

Fleet Systems Specialist

Google (Self Driving Car Project, Now Waymo)
02.2016 - 03.2018
  • Contributed to the development, improvement and success of Waymo's Fleet Systems program.
  • Configured, tested and maintained operating systems, application software, and system management tools.
  • Developed comprehensive documentation outlining system architecture, functionality, and troubleshooting procedures.
  • Exercised superior judgement and made critical decisions in operating self-driving vehicles, maintaining a perfect safety record.

Sales Operations Specialist

Buffalo Americas
02.2013 - 02.2016
  • Worked closely with sales management to inspect sales process quality and prioritize opportunities for improvement.
  • Conducted regular reviews of sales pipeline data, identifying bottlenecks and optimizing conversion rates at each stage.
  • Boosted sales efficiency by streamlining processes and implementing new strategies.

Education

Bachelor of Science - Hospitality Administration And Management

Stephen F Austin State University
Nacogdoches, TX
08.2010

Skills

  • Problem-Solving
  • Project Management
  • Detail Oriented
  • Strategic Planning
  • Process Improvement
  • Team leadership and direction
  • Project Coordination
  • Policy and procedure improvements
  • Training and Development

Timeline

Program Manager (Operations)

Waymo (A Google Company)
04.2018 - 04.2023

Fleet Systems Specialist

Google (Self Driving Car Project, Now Waymo)
02.2016 - 03.2018

Sales Operations Specialist

Buffalo Americas
02.2013 - 02.2016

Bachelor of Science - Hospitality Administration And Management

Stephen F Austin State University

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Ryan Palmer