Ryan Peters
Cary
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Disney College Program, Disney
06.2025 - 01.2026
- Delivered exceptional customer service to customers in a fast-paced environment.
- Assisted guests while maintaining Disney's service standards and brand reputation.
- Communicated clearly and courteously with guests from diverse cultural backgrounds.
- Supported team members during peak hours to ensure tasks were done efficiently.
Warehouse Associate
Amazon
05.2024 - 08.2024
- Prepared packages and sorted customer orders in a high-volume fulfillment center.
- Consistently met or exceeded productivity expectations while maintaining accuracy.
- Adapted to changing workloads and responsibilities during operational disruptions.
- Collaborated with team members to meet daily operational goals.
Sales Associate
Harbor Freight
01.2023 - 08.2023
- Assisted customers in selecting tools and equipment to meet project needs.
- Actively promoted and sold extended service plans and store membership programs.
- Clearly explained product features, benefits and warranty coverage to customers.
- Maintained awareness of promotions, pricing and product knowledge.
Customer Service Representative
ECHO USA
06.2022 - 08.2022
- Provided customer support via phone and email regarding ECHO tools and equipment.
- Assisted customers with product information, troubleshooting and general inquiries.
- Resolved customer issues related to product use, warranties and service requests.
- Upheld service quality while ranking among the highest in call volume handled.
Education
Associate of Science - Enterprise Leadership, Liberal Arts
01.2026
Associates in Arts - undefined
01.2023
Skills
- Customer service and client support
- Strong written and verbal communication
- Consultive selling and overcoming customer objections
- High volume workload management
- Problem identification and resolution
- XA (Warehouse Management System)
- Microsoft Office; Power Point, Word, Excel
- Oracle
- Social Media
- Team collaboration
Timeline
- Disney College Program, Disney
06.2025 - 01.2026
Warehouse Associate - Amazon
05.2024 - 08.2024
Sales Associate - Harbor Freight
01.2023 - 08.2023
Customer Service Representative - ECHO USA
06.2022 - 08.2022
McHenry County College - Associates in Arts,
University of Iowa - Associate of Science, Enterprise Leadership, Liberal Arts