Ryan Petschow

Greeted members and guests, creating a welcoming environment.

• Maintained cleanliness and organization of front desk area daily.
• Provided information on fitness programs and club services to members.
• Answered phone inquiries in a professional manner and directed calls to the appropriate staff members.
• Resolved customer complaints in a timely manner by providing assistance or referring them to the correct personnel.
• Trained new employees on proper front desk operations and customer service techniques.
• Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
• Handled payment processing and provided customers with receipts and proper bills and change.
• Maintained accurate records of guest accounts using computerized systems.
• Ensured that all security procedures were followed according to company policy.
• Assisted members and guests in the lobby during busy periods.
• Also worked in the childcare area where members would drop their younger children off before they started their workout.
• Engaged with numerous members and guests, fostering positive interactions and providing assistance.

• Operated fuel dispensers and ensured accurate fuel delivery to customers.
• Assisted customers with purchases and provided information on products and services.
• Processed cash and credit transactions efficiently at the register.
• Handled customer complaints professionally and resolved issues effectively.
• Collaborated with team members to enhance customer service experiences.
• Attended to gas spills and accidents promptly and according to established guidelines.
• Maintained cleanliness and organization of the convenience store area.
• Maintained cleanliness of the store, including floors, shelves, counters and windows.
• Monitored inventory levels and restocked shelves as needed.
• Engaged with diverse customers to improve communication skills.