Ryan Pieper
Norfolk,VA
Summary
Highly skilled IT professional with a background in systems administration, maintenance and end-user training. Accomplished in designing solutions to achieve software compatibility and streamline system upgrades and installations. Talented in administering and maintaining complex avionics systems, including Microsoft, and Linux operating systems, servers and specialized logistics software. Seeking to leverage comprehensive IT experience to take the next career step in systems administration with a respected organization that values hard work, strategic thinking and results.
Overview
8
8
years of professional experience
Work History
Systems Analyst
Scientific Research Corporation
NORFOLK, VA
12.2023 - Current
- Provided technical support for users, troubleshooting any issues that arose in their use of software applications.
- Troubleshot and resolved issues related to GPO application and conflicts, ensuring consistent policy enforcement across the network.
- In-depth knowledge of the Citrix-Microsoft Desktop Virtualization Solutions (Citrix XenDesktop and Citrix XenApp versions 6.5 and 7).
- Updated existing documentation as needed based on changes in technology or processes.
System Administrator
United States Navy, UARNOC
Norfolk, VA
11.2020 - 12.2023
- Installed 75 patches and updates to ensure network stability on Shore Tactical Assured Command and Control (STACC), and Cyber Network Defense (CND) networks.
- Determined and alleviated hardware, software, and network issues.
- Managed 204 user accounts in the IT-21 Network, ensuring 99% network resource reliability and availability.
- Oversaw storage management and backups, utilizing the VEEAM application.
- Ensured proper management of 100 users, 100 administrators, and 20 domain desktops to keep UARNOC mission-ready.
- Improved job tasks and mentored junior team members on best practices and standards, resulting in the qualification of 5 system administrators.
Information System Watch Officer
United States Navy, USS Roosevelt (DDG 80)
Jacksonville, FL
03.2020 - 10.2020
- Maintained 98% network availability during High North Operations.
- Dedicated 40 hours in fault isolation and correction of NIPR/SIPR AXWAY systems restoring baseline configurations.
- Completed 638 Maintenance checks which were responsible for the discovery and correction of four CAT 3 CASREPS.
- Led a team of four and spearheaded the restoral of the SOTTC server which enable Thin Client access to communicate with Coalition partners in real-time across CENTRIX enclaves.
- Performed 50 hours of training to six sailors which resulted in qualification of three Information Watch Supervisors, three Network Administrators, and three Message Center Operators.
System Administrator
United States Navy, USS Roosevelt (DDG 80)
Jacksonville, FL
04.2017 - 02.2020
- Led installation of Consolidated Afloat Network Enterprise System (CANES), completing 400 SOVT lines items.
- Assisted in the completion of two successful LAN migrations, moving 11 physical servers, 75 workstations, and 20 printers in preparation for Hurricane Irma, and the implementation of CANES.
- Reviewed 120 Cyber CE line items directly contributed to USS Roosevelt's superior performance during Cyber 2.1 and 2.3B events.
- Maintained 40 servers and 141 workstations ensuring full mission readiness onboard USS Roosevelt's CANES.
- Processed 180 PKI Tokens, improving USS Roosevelt's standing to 96% completion of Roosevelt's Crew.
- Conducted 60 hours of Zone inspections and ADP IIG's for USS Roosevelt's INSURV, in result contributing to a score of 90%.
Education
Information System Technician “A” School
Pensacola, FL03.2017
Information System Technician System Administrator
Pensacola, FL03.2017
High School Diploma -
Herculaneum High School
Herculaneum, MO04.2016
Skills
- New Program Installations
- Infrastructure Updates
- Technical Troubleshooting
- Hardware Installation
- Problem Solving
- Technical Support
- Virtual Machine Operation
- CompTIA Security Certification
Timeline
Systems Analyst
Scientific Research Corporation
12.2023 - Current
System Administrator
United States Navy, UARNOC
11.2020 - 12.2023
Information System Watch Officer
United States Navy, USS Roosevelt (DDG 80)
03.2020 - 10.2020
System Administrator
United States Navy, USS Roosevelt (DDG 80)
04.2017 - 02.2020
Information System Technician “A” School
Information System Technician System Administrator
High School Diploma -
Herculaneum High School
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