Ryan Pillars
Ionia,MI
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Solutions Analyst
NTT Data
Southfield, MI
03.2019 - Current
- Developed and implemented processes to ensure optimal customer satisfaction.
- Analyzed business requirements and created technical solutions to meet those needs.
- Created training materials for users of the software solution.
- Collaborated with team members on cross-functional projects related to product development.
- Documented detailed specifications of user requirements for existing systems and applications.
- Gathered data from various sources in order to analyze trends and develop recommendations for process improvements.
- Developed comprehensive reports detailing findings from data analysis efforts.
- Trained staff on new technologies and procedures related to the use of software applications.
- Provided guidance to junior analysts on project tasks as well as general problem solving techniques.
- Proficient in Salesforce, ServiceNow, Excel
- Identified potential problems before they occurred by proactively monitoring system performance metrics.
- Communicated regularly with stakeholders regarding progress updates on assigned projects.
- Solution's Environments for existing customers MSP and CSP environment.
- Defined system goals and devised flow charts and diagrams describing logical operational steps.
Education
Some College (No Degree) -
Baker College
Muskegon, MISkills
- Performance Optimization
- Process Development
- Technical leadership
- Systems integration
- Professional Demeanor
- Decision-Making
- Organizational Skills
- Self Motivation
- Active Listening
Certification
Microsoft Azure Fundamentals
Cisco Sales
References
References available upon request.
Timeline
Senior Solutions Analyst
NTT Data
03.2019 - Current
Some College (No Degree) -
Baker College
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