Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager

Ryan Ponce

Pomona,CA

Summary

Dynamic Operations Manager with a proven track record at FedEx:Ground, excelling in team leadership and operations oversight. Enhanced employee retention through effective staff development and communication strategies. Leveraged problem-solving skills to improve performance outcomes, fostering a culture of accountability and achieving significant operational efficiencies.

Overview

12
12
years of professional experience

Work History

Operations Manager

FedEx:Ground
07.2020 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.

Delivery Technician

Sleep Number Corporation
05.2017 - 03.2020
  • Improved delivery efficiency by optimizing routes and adhering to schedules.
  • Streamlined the delivery process by effectively utilizing GPS navigation systems for optimal routing.
  • Demonstrated adaptability by adjusting to changing routes or schedules as needed for operational efficiency.
  • Promoted company reputation, acting as a knowledgeable representative during client interactions.
  • Increased overall productivity by assisting in warehouse operations when not on deliveries.
  • Enhanced customer satisfaction by ensuring timely and accurate delivery of products.
  • Managed paperwork accurately, including invoices, delivery receipts, and logbooks.

Package Handler

UPS Freight
06.2013 - 12.2016
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.

Education

High School Diploma -

Upland High School
Upland, CA
06-2012

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Operations oversight
  • Staff development

Timeline

Operations Manager

FedEx:Ground
07.2020 - Current

Delivery Technician

Sleep Number Corporation
05.2017 - 03.2020

Package Handler

UPS Freight
06.2013 - 12.2016

High School Diploma -

Upland High School

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Ryan Ponce