Ryan Porter
Portage
Summary
I'm a dedicated professional with a background in pharmacy and team leadership. Expertise in workflow optimization and compliance with healthcare regulations, driving improvements in medication dispensing and customer relations for enhanced service delivery. My favorite part of working is leaving a smile on every customers face.
Overview
5
5
years of professional experience
Work History
Pharmacy Technician
Walgreen's Pharmacy
Portage, MI
01.2026 - Current
- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained inventory levels by tracking stock and placing orders promptly.
- Supported customer service by answering inquiries and resolving issues efficiently.
- Operated pharmacy software for prescription management and record-keeping tasks.
- I have a major focus on outstanding customer service. I make it a priority to make the customers day better and improve our relationship for future transactions.
- Proper disposal of expired or hazardous drugs following DEA guidelines.
Team Lead
Walgreens
Portage, MI
03.2024 - 01.2026
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Cash handling every day. Opening and closing the store while ensuring the cash, online currency, and all checks are valid.
- Trained and mentored new team members on store processes and customer service standards.
- Implemented inventory management strategies to optimize stock levels and reduce shrinkage.
- Coordinated weekly team meetings to address challenges and share best practices for efficiency.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Worked different stations to provide optimal coverage and meet production goals.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Online Fulfillment Assistant
Lowes Distribution Center
Petoskey, MI
04.2021 - 03.2024
- Coordinated order processing and fulfillment to ensure timely delivery of products.
- Managed inventory levels using warehouse management systems to optimize stock availability.
- Trained new team members on operational procedures and safety protocols.
- Streamlined packing processes to enhance efficiency and reduce errors in shipments.
- Implemented process improvements that increased productivity and reduced turnaround time.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Greeted store customers and discussed needs.
- Prepared and checked outbound shipments for accuracy.
- Streamlined return processes for increased customer satisfaction and repeat business.
- Optimized workflow efficiency, prioritizing tasks based on deadlines and urgency levels.
Education
High School Diploma -
Portage Northern High School
Portage, MI06-2020
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA understanding
- Workflow optimization
- Answering customer questions
- Insurance billing
- Medication dispensing
- Supply restocking
- Insurance verification
- Prescription filling
- Patient confidentiality
- Pharmacy and customer records management
- Drug inventory control
- Labeling accuracy
- Drug safety
- Stocking shelves
- Processing payments
- Interpreting and processing medication orders
- Healthcare regulations
- Medicare and medicaid process
- Advanced math skills
- Verifying orders
- Receiving incoming supplies
- Order verification
- Drug interaction awareness
- Updating medication histories
Timeline
Pharmacy Technician
Walgreen's Pharmacy
01.2026 - Current
Team Lead
Walgreens
03.2024 - 01.2026
Online Fulfillment Assistant
Lowes Distribution Center
04.2021 - 03.2024
High School Diploma -
Portage Northern High School