Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ryan Quilichini

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

7
7
years of professional experience

Work History

Sales Representative

Cady Studios
01.2022 - 01.2024
  • Prospect and sell to key individuals within target schools by making calls, sending emails, and using social media
  • Establish productive relationships with current and prospective accounts
  • Profitably grow business and market share through proactive outside sales activities
  • Provide exceptional customer service through highly responsive communication with assigned accounts
  • Maintain account files and complete sales contracts, paperwork, and reports in a timely and accurate manner
  • Meet or exceed annual quota of new schools to sign
  • Travel to schools to prospect and service existing accounts.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Expanded customer base through cold calling, networking, and relationship building.

Customer Service Representative

Cady Studios
10.2021 - 01.2022
  • Guided customers to the proper location to take their senior photos
  • Communicated and used interpersonal skills to build rapport with the customer and finalize sales
  • Acknowledged problems by determining the cause of the issue and finding the best possible solution for the customer
  • Empathetic attitude to effectively understand familial situations (financial, spiritual, emotional, etc).
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Online Customer Service Representative

Sunbelt Radiators
05.2019 - 03.2020
  • Assisted clients with product questions to facilitate online ordering process
  • Answered live online chats to give quick answers and solve problems faster
  • Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment
  • Maintained positive and professional attitude toward clients to foster positive experiences resulting in repeat online purchases
  • Helped customers navigate website to order car products online for added convenience and access to larger inventory
  • Responded to customer issues and resolved complaints by leveraging expert knowledge
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems, protecting company reputation and loyal client base.

Restoration Technician (Super Restoration)

SNI Companies
05.2017 - 07.2018
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
  • Evaluated strategies, conducted studies, and inspected environmental conditions to prepare for remediation projects
  • Cleaned and restored interiors of homes damaged by fire, water, or smoke
  • Sprayed and fogged upholstery, carpets and accessories with conditioners, protectors, deodorizers, and disinfectants
  • Placed fans and dehumidifiers in strategic room locations to remove moisture from carpet, air, and upholstery
  • Completed tear-down of existing structures and prepared for new construction
  • Evaluated objects to identify repair requirements and devise optimal approaches, carefully avoiding financial or cultural losses
  • Maintained positive relationships with all customers
  • Supported technicians in equipment maintenance and repair
  • Provided outstanding customer service
  • Performed basic machine set up.

Education

Bachelor of Science - Accounting

Keiser Career College - Pembroke Pines
Hollywood, FL
02.2025

Skills

  • Account Development
  • Customer Retention
  • Revenue Generation
  • Client Service
  • Data Inputting
  • Cash Handling

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

Sales Representative

Cady Studios
01.2022 - 01.2024

Customer Service Representative

Cady Studios
10.2021 - 01.2022

Online Customer Service Representative

Sunbelt Radiators
05.2019 - 03.2020

Restoration Technician (Super Restoration)

SNI Companies
05.2017 - 07.2018

Bachelor of Science - Accounting

Keiser Career College - Pembroke Pines

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Ryan Quilichini