Ryan Reagan
Springtown
Summary
Dynamic Workflow Manager at Discount Tire with a proven track record in process improvement and team development. Expert in enhancing operational efficiency through automation and effective task delegation. Committed to fostering collaboration and delivering exceptional customer service, resulting in increased employee satisfaction and streamlined project delivery.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Workflow Manager
Discount Tire
12.2020 - Current
- Managed multiple projects simultaneously, ensuring timely delivery without compromising quality or exceeding budgets.
- Implemented automation tools to minimize manual tasks, increasing overall productivity within the department.
- Streamlined communication channels for smoother project management and timely completion.
- Improved workflow efficiency by analyzing and optimizing processes within the department.
- Established clear expectations and goals for team members, fostering accountability and enhancing performance outcomes.
- Achieved higher employee satisfaction by creating a supportive work environment that fostered professional growth.
- Conducted regular reviews of workflow processes to ensure alignment with organizational objectives and industry best practices.
- Monitored performance metrics to assess the effectiveness of implemented changes, making adjustments as needed for continuous improvement.
- Enhanced collaboration among team members with regular meetings and clear task delegation.
- Trained new employees on workflow management best practices, ensuring smooth integration into the team and quick adaptability to their roles.
- Reduced delays in project delivery by proactively identifying potential bottlenecks and implementing solutions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Landscape Foreman
The Landscape Partners
06.2019 - 09.2020
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Increased efficiency by maintaining a clean and organized work environment both on job sites and at the company yard.
- Performed planting, watering, mulching, and edging of lawns.
- Planted bulbs, trees, bushes, and flowers for residential and commercial clients.
- Streamlined project timelines by effectively managing crew members, delegating tasks, and coordinating resources.
- Maintained grounds by trimming, weeding, and general clean-up.
- Enhanced overall project performance with strong attention to detail, resulting in fewer errors and rework during installation and maintenance tasks.
- Ensured high-quality workmanship by training crew members in proper techniques for planting, pruning, irrigation systems, and equipment use.
- Monitored weekly and daily scheduled tasks to achieve desired workflow speed.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Enforced safety protocols for projects to minimize equipment accidents and personnel injuries.
- Supervised team member performance to meet client deadlines and requirements.
Tire Technician
Walmart
08.2018 - 06.2019
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Improved customer satisfaction by providing timely and accurate tire services.
- Improved customer satisfaction by providing efficient and accurate automotive maintenance services.
- Reduced vehicle downtime by promptly identifying issues and recommending appropriate solutions.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
Kitchen Prep Cook
Panda Express
08.2017 - 06.2018
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Washed, peeled, and cut vegetables in advance to save time on food preparation.
- Enhanced kitchen efficiency by preparing ingredients and assembling dishes according to recipes.
- Contributed to a positive team environment through effective communication and collaboration with staff members.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Ensured timely completion of prep tasks, enabling smooth service during peak hours.
- Managed multiple tasks simultaneously while maintaining attention to detail under pressure during busy shifts.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
- Demonstrated adaptability in learning new cooking methods and techniques, staying current with industry trends for continuous improvement.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Maintained high sanitation standards, adhering to local health department guidelines and ensuring food safety.
- Assisted in training new hires, sharing expert knowledge and techniques for improved performance.
Education
No Degree - Liberal Arts And Sciences
Tarrant County College
Fort Worth, TXEMT-B Certificate - Emergency Medical Services
Weatherford College
Weatherford, TX05-2025
No Degree - Liberal Arts
South Arkansas Community College
El Dorado, ARHigh School Diploma -
Chisholm Trail High School
Fort Worth, TX05-2018
Skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Managing operations and efficiency
- Training and development
- Relationship building
- Conflict resolution
- Professionalism
Certification
- EMT - Certified Emergency Medical Technician
Timeline
Workflow Manager
Discount Tire
12.2020 - Current
Landscape Foreman
The Landscape Partners
06.2019 - 09.2020
Tire Technician
Walmart
08.2018 - 06.2019
Kitchen Prep Cook
Panda Express
08.2017 - 06.2018
No Degree - Liberal Arts And Sciences
Tarrant County College
EMT-B Certificate - Emergency Medical Services
Weatherford College
No Degree - Liberal Arts
South Arkansas Community College
High School Diploma -
Chisholm Trail High School
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