Ryan Reffitt
Winchester ,KY
Summary
Results-driven operations professional with experience in payroll processing, store management, and ROI workflows. Strong background in coaching teams, managing schedules, and improving day-to-day organization. Ready to support efficient service, confidentiality, and dependable workflow execution.
Overview
13
13
years of professional experience
Work History
ROI Specialist
Verisma
Winchester, KY
02.2025 - Current
- Processed medical record requests through Verisma release-of-information workflows, ensuring timely access to patient information.
- Reviewed authorization forms for HIPAA compliance and requester verification.
- Coordinated patient record disclosures with healthcare providers and outside requesters.
- Resolved request questions through clear communication with patients and clients, enhancing overall satisfaction and understanding.
- Scanned, indexed, and organized confidential health documents for review, streamlining document retrieval for healthcare providers.
Store Manager
Ace Hardware
Lexington, KY
06.2022 - 01.2025
- Managed daily store operations and associate schedules in neighborhood hardware retail.
- Developed and organized weekly work schedules for store personnel to optimize staffing and meet store demands.
- Trained sales floor team on customer service and product knowledge.
- Oversaw inventory control, stock replenishment, and receiving procedures.
- Resolved customer concerns and handled special orders with store systems.
- Processed payroll adjustments to ensure accurate employee compensation using payroll software and time records.
- Verified payroll data for accuracy across employee profiles and pay periods.
- Managed daily banking activities such as deposits and withdrawals.
Help Desk Associate
Amazon
Winchester, ky
08.2013 - 06.2022
- Handled inbound customer calls in fast-paced contact center environment
- Resolved password resets and account access issues using Amazon support systems.
- Resolved billing, account, and service questions using call center systems
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed training materials, guides, and quick-reference job aids for staff.
Education
High School Diploma -
George Rogers Clark
Winchester, KY06-2003
Skills
- HIPAA compliance
- Medical record review
- Authorization verification
- Confidentiality management
- Policy implementation
- Payroll administration
- Payroll processing
- Timekeeping systems
- Customer support
- Conflict resolution
- Coaching and mentoring
- New hire processing
Timeline
ROI Specialist
Verisma
02.2025 - Current
Store Manager
Ace Hardware
06.2022 - 01.2025
Help Desk Associate
Amazon
08.2013 - 06.2022
High School Diploma -
George Rogers Clark